Robin Richmond Email & Phone Number

Lawrence, Kansas Area

Lawrence, Kansas

Assist customers in person and on the telephone with account related inquiriesAssist customers with advanced support needs for e-Banking including Online Banking, Online Bill Payment, Mobile Banking, Telephone Banking, e-Deposit, e-Statements, and Online Business Banking Review bank card transactions and risk reports, process card fraud alerts and card.

Lawrence, Kansas

Provided customers with online banking and bill payment support and technical troubleshooting Processed insufficient funds items, non-posted items, and rejected items including evaluation of which items would be paid or returnedProcessed all return items, adjustments, and collection items (both foreign and domestic)Processed ACH corrections, ACH returns.

Lawrence, Kansas

Developed manual of Data Entry processes and proceduresAssisted customers in person and on the telephone with account related inquiriesEnsured accurate data entry of deposit paperwork in bank’s core systemMaintained deposit accounts as needed from documentation provided by bank staff Processed closed accounts, check orders, and weekly product rate.

Lawrence, Kansas

Reviewed all new account paperwork from bank personnel for accuracy before forwarding to Deposit Operations for filing. Corrected and requested missing documentation from staff and customers as neededOpened new accounts, including deposit accounts, safe deposit box accounts, and IRA accountsProcessed customer transactions in teller system with.