Robin Langston Email & Phone Number

Responsible for delivery of business management services for account that was sold off from DXC and separation services delivered to the newly formed entity.· Managed Accounts Receivable and Payable, financial forecasts and invoicing· Managed contract change controls/requests and additional service requests· Responsible for coordinating resolution of issues and disputes raised by the client· Provided coaching for Business Operations Specialist

Orlando, Florida, United States

Responsible for delivery of business management services across Auto Industry accounts in the Americas including functions such as:· Manage sales opportunities· Manage expense improvement actions · Manage Accounts Receivable and Payable, financial forecasts and sales · Operational reporting and reviews with senior executives· Handle escalations from Account General Managers and Client Partners

United States

· Responsible for delivery of business management services for the multiple business Sector accounts· Established end to end process across all Sector accounts to ensure pipeline sales opportunities and expense improvement actions are integrated with financial forecast· Prepare weekly reports and monitor sales opportunities for Industry reviews· Manage Accounts Receivable and Payable, financial forecasts and sales · Provide coaching for Business Operations Specialists and escalation point for Client Partners

United States

· Managed delivery of ServiceNow integration services for a major airline client · Facilitated/Identified new business opportunities· Managed financial performance of the program

Global

· Led a global team of Subject Matter Experts (SMEs) focused on sale of new services to external clients· Created costing and Solution models for new deals· Developed analytical collateral, training and executive reporting materials to provide clear summaries of the sales pipeline, resource needs and risks associated with the pending deals· Compiled sales collateral which clearly articulates the value and benefits of the service offerings· Responsible for compensation, performance management/reviews, goals, objectives and workforce management

Orlando, Florida Area

· Led a global team of Subject Matter Experts (SMEs) focused on sale of new services to external clients· Created costing and Solution models for new deals· Developed analytical collateral, training and executive reporting materials to provide clear summaries of the sales pipeline, resource needs and risks associated with the pending deals· Compiled sales collateral which clearly articulates the value and benefits of the service offerings· Responsible for compensation, performance management/reviews, goals, objectives and workforce management

Orlando Florida

·Lead a global team of Subject Matter Experts (SMEs) on a global Lean Six Sigma Transformation program which is focused on business and technology process improvement·Conduct quality reviews on work processes to identify areas of inefficiency and address areas needed for improvement·Develop analytical collateral, training and executive reporting materials to provide clear summaries of the improvement opportunities, anticipated Return on Investment where applicable and financial savings once recommended improvements are implemented·Lead a fact based lease/fixed asset initiative which, through use of business metrics and data, I have guided leaders to make decisions which have resulted in savings of over $15 million·Compile, identify and analyze financial performance, compliance with policies, constraints, issues and risks which affect the accomplishment of program objectives·Proficient in project management processes including risk, issue, schedule, resource, scope and communication management. Effectively manage multiple projects simultaneously and changing priorities.·Strong problem-solving and critical thinking skills ·Develop annual budget and responsible for compensation, performance management/reviews, goals, objectives and all workforce management for resources within the program·Established dashboard reporting to provide real time view of savings metrics and business performance indicators

Greater Detroit Area

· Responsible for reporting and action plans for 1500 Service Level Agreements (SLAs) and Critical Deliverables for major clients across multiple sectors including automotive, retail and financial clients· Established processes and defined measurements, data sources, tools and reporting structure to comply with contract SLAs· Established Service Level Improvement process to address breaches in service performance· Reviewed business operations in order to establish processes for data gathering

Greater Detroit Area

·Established Key Performance measurements (KPIs) for programs, projects and organizations to monitor resource and business performance. Metrics included measurements for labor/resource productivity, attrition, new business, turnaround time and financial performance to target.·Established program reviews and monitoring plans ·Had responsibility for multi-million dollar budgets, financial forecasting and performance

Greater Detroit Area

·Managed global support teams in multiple geographies·Established work procedures and processes·Lead Instructor for Leadership and Professional Development courses including course delivery, development of course materials and continuous improvement to the course content to align to changing tools and business environment·Led cost containment initiatives·Project lead for multi-site voice communication system refresh

Rochester Hills, Mi

Responsible for tracking all courses the rostered staff of the university participated in as a benefit of their employment.Published course catalog and managed enrollment entitlements.