Robin Lapeters Email & Phone Number

Greater New York City Area

Greater New York City Area

Develop and facilitate online and in person training curriculum including technology training and skills-based training.Maintain online courses and materials on company specific Learning Management System.Design, create and deliver tailored training solutions to meet immediate needs of various organizational departments.Support strategy, leadership and.

Construct detailed business cases and financial models and supporting executive presentations for proposed operations improvement initiatives.Design and implement process improvements and new workflows within and across various departments using Six Sigma and other process re-engineering methodologies.Act as business lead on projects to deliver upgrades.

• Represent business operations in efforts to deliver upgrades and enhancements to internal operating systems.
• Gather and document business requirements for new or enhanced systems resulting from production issues or from new products or workflow processes.
• Develop use cases, user acceptance testing scenarios, and training programs to ensure the successful deployment and acceptance upgrades and enhancements within the organization.
• Provide second level production support to business operations.
• Work with business process consultants to develop and document new workflow processes.

• Manage team member activities to ensure effective, efficient and timely customer service is provided to all accounts.
• Organize, prepare and present both internal and external training seminars.
• Responsible for recruiting, training, coaching and counseling staff for improved performance.
• Develop strategic business plan to efficiently manage team and team territory.

Managed New York Territory with purpose of growing revenue from public records filing and searching services to law firms, lending institutions, and corporations. Designed, wrote and conducted seminars for clients and employees.

Formulated and executed plan to expand business from existing law firm accounts in New York Metropolitan area. Focused on building relationships within firms through consultation and education. Generated business from new law firms in territory. Developed and delivered numerous high impact multimedia presentations and seminars to successfully introduce new.

Directed operation of international unit providing wide range of corporate, legal and financial services to clients. Managed department of five, drawing on corporate resources to create and execute marketing/sales plans and annual budgets. Created and presented informational seminars to a variety of small and large audiences.

Managed branch office that provided variety of corporate services to attorneys and corporations, including the preparation and filing of corporate documents with Secretaries of State and Departments of Taxation. Also provided agent for service of process for over 3,000 corporations and limited partnerships in New Jersey.

Researched and interpreted corporate, partnership and tax statutes for clients. Developed and maintained operations manuals for over 800 employees. Prepared and updated notices to corporate clients on state tax requirements.

Jd, Law

Ba, Government