Robin Li Email & Phone Number

Toronto, Ontario, Canada

- Manage the root cause analysis and remediation of major Production issues, impacting 16,000+ customer accounts, in regards to the bank’s Instalment Payment feature: Select Pay.- Collaborate with cross functional-teams at the bank on the migration of the in-house credit card system to TSYS, in order to support more credit card capabilities bank wide. - Lead the day-to-day project and maintenance/support work efforts, including analyzing the progress of projects and the blockers raised by the development team to ensure projects are on track for timely and successful delivery.

- Liaise with internal stakeholders and external vendors in regards to application lifecycle management of three new products and one legacy product. Products ranged from alternative payment solutions to batch processing systems. - Effectively translate business requests into technical requirements, and present potential technological solutions, acting as a bridge between product owners and the software development teams. - Manage target deadlines for critical milestones, and adjust project scopes and timelines, in order to ascertain all stakeholders’ objectives are met.- Organize various quality assurance tasks including building test cases and reviewing test results to ensure expected functionality of the finished product. - Execute the successful implementation of new products through proper communication to all teams and ensuring contingencies are in place to mitigate both customer and system impact. - Communicate progress and roadblocks to stakeholders, including executive management, and make recommendations to remove roadblocks leading to on-time and on-budget delivery of projects. - Oversee and collaborate with both locally hosted teams and remote resources in various global locations such as Dominican Republic, Chile, and Colombia. - Mentor new hires and help develop them into proficient BAs and project leaders; allowing them to become impactful members of the team. Major Projects:Project Journey - Integration of two major banking systems, after the March 2019 acquisition of Banco Dominicano del Progreso. American Airlines Miles Processing - In-house solution for the processing of rewards miles for the AAdvantage Program at American Airlines.

London, Canada Area

Support researching, writing and editing content for distribution including photos and videos.Design promotional materials across all social media platforms. Schedule and track social media content on Hootsuite.Help to maintain web content and implementation of social media strategies.Offer administrative support to projects and in-house teams.Create and edit communications copy (e.g. newsletters, publications, social media posts).

Toronto, Ontario, Canada

- Perform basic office tasks, such as filing, data entry, answering phones and processing the mail.- Handle communications with clients and vendors via phone, email, and in-person.- Fulfill client intake for flooring service needs. - Create invoices and remind clients of payments due. - Complete end of month bank reconciliation.