In the time that I have been working with Local Government Corporation (total of 12 years+), on the Help Desk, I have assisted in working with various municipal clients to maintain successful revenue and accounting environments in the states of AL, TN, GA, and KY.Profile:Providing Customer Service with strengths in problem-solving, trouble-shooting, and support.Perform product demonstrations on all software modules including, but not limited to, financials, revenue, court, utilities, and imaging both onsite and remote.Advanced use of all MS Office applications up to, MS Office 2010 and Operating Systems to Windows 8.Advanced use of WebEx, BOMGAR and TeamViewer.Fully equipped for remote employment with the necessary hardware, Internet, and office equipment.

In the time that I have been working with Local Government Corporation, I have maintained a full time position of Site Consultant while volunteering and assisting with Field Representative work. Helping to provide Customer Satisfaction to several Alabama regions. consisting of software installations, minor hardware repairs, back-up set-up and initializations, software training and support, while maintaining an active, full-time position of Site Consultant for Alabama regions, covering the entire state.Profile:Attended many conferences as an exhibitor and speaker including, but not limited to, Alabama League of Municipalities (ALM), Alabama Municipal Revenue Officers Association (AMROA), Alabama Municipal Court Clerks and Magistrates Association (AMCCMA), Alabama Association of Municipal Clerks and Administrators (AAMCA), Alabama Rural Water Association (ARWA), and the Government Finance Officers Association of Alabama. GFOAA.Performed remote and on-site product demonstrations to gain prospective clients and increase customer growth.Created and maintained the Marketing Database used by the marketing department to maintain, forecast, and generate customer growth and satisfaction.Created several advanced Microsoft PowerPoint presentations for conferences and area meetings.Visited existing customers a minimum of twice a year, while cold calling and scheduling visits to prospective customer sites.

In the time that I have been working with Southern Automated Systems, I have assisted in working with various municipal clients to maintain and implement successful revenue and accounting environments in the state of Alabama.Providing software design for an up-and-coming rewrite project for the revenue software.Providing Customer Service & Support.Profile:Gained experience in Customer Service & Support with recognized strengths in problem solving & trouble-shooting, planning/implementing software procedures and documentation, and over all customer satisfaction.Attended conferences as an exhibitor.Attended on-site demonstrations for software assistance and prospective client questions.Advanced use of Outlook ’97, ’98, 2000, and various versions of PcAnywhere 5.0+, familiarity with Windows 2000 Professional and Windows XP.Migrated from the use of Office ’97 to Office 2000 with applications including Microsoft Access 2000, Microsoft Word 2000, Microsoft Excel 2000, and PowerPoint 2000.Fully equipped for remote employment with the necessary hardware, cable/DSL internet, office equipment, and telephone lines.

Worked with as many as 47 municipal customer sites covering 2 states (Alabama & Tennessee) maintaining and implementing successful revenue environments.Provided demonstrations to potential clients on the Delta 2000 and DQC Permits software. Modules including Tax, Business License, Permits, and Miscellaneous Receipts.Performed pre-install consultations and ordinance set-ups for both products including all modules.Performed stand-alone and multi-user installations in various environments.Provided training for skill levels ranging from beginning user to advanced administrator.Profile:Four years of experience in Customer Service & Support with recognized strengths in problem-solving & trouble-shooting, planning/implementing software procedures and documentation, and over all customer satisfaction.Attended multiple conferences both as speaker and exhibitor.Over 75% of all demonstrations placed on contract.The ability to provide all demonstrations, pre-installations, installations, training, and support either remotely or on-site.The achievement of 20+ certificates from New Horizon Learning Center ranging from beginning to advanced knowledge of Windows 95, Windows 98, Windows NT workstation, Microsoft Access ‘97, Microsoft Word ’97, Microsoft Excel ’97, Microsoft Front Page ’97, and HTML.Advanced use of Outlook ’97, ’98, and various versions of PcAnywhere 5.0+, with familiarity of Windows 2000 professional.Performed Beta tests on new software releases.Fully equipped for remote employment with the necessary hardware, cable/DSL internet, office equipment, and telephone lines.

Worked with several municipal client sites in Alabama to help maintain, and implement productive revenue environments using the ULTRA and PASH Fund Accounting software programs. Modules included General Ledger, Accounts Payable, Tax, Business License, Permits, and Miscellaneous Receipts.Provided consultations and ordinance set-up for all modules.Performed stand-alone and multi-user installations in various environments.Provided training for skill levels ranging from beginning user to advanced administrator.Profile:Six months of successful software installations, training, and support.Developed training materials for both software packages.Beta tested new releases.Provided occasional on-site support.

Responsibilities included collecting the city sales tax, business licenses, building permits, miscellaneous receipting, issuing of purchase orders, and the processing of accounts payable.Performed the daily procedures of entering transactions, maintaining records, and providing the necessary reports for all modules.Profile:Experience with other various city applications, including general ledger, payroll, and court.Experience with Government Park and Recreation Grants through ADECA.Attended AMROA conferences.Served as a member of the Red Cross Board by appointment of the mayor.Served as a member of the Blount County Retiree’s Board by appointment of the city clerk.Served as a voting registrar during election times.