Robin Liu Email & Phone Number

New Taipei City, New Taipei City, Taiwan

1. On top of Udesk omni-channel customer service platform of the China Wofeng Technology to support the company's China customer service center introduce voice chat robots, and participate in the daily training and optimization of robots to achieve the goal of digital transformation.2. Use Uipath solution of the leading RPA manufacturer to build RPA robots to automate daily data processing and improve work efficiency.3. On the company's BI platform, do call center traffic (eg: agent… Show more 1. On top of Udesk omni-channel customer service platform of the China Wofeng Technology to support the company's China customer service center introduce voice chat robots, and participate in the daily training and optimization of robots to achieve the goal of digital transformation.2. Use Uipath solution of the leading RPA manufacturer to build RPA robots to automate daily data processing and improve work efficiency.3. On the company's BI platform, do call center traffic (eg: agent productivity) and product repair data analysis (eg: No trouble found), and use FB Prophet model to do call center traffic forecast, as a reference for manpower allocation. Show less

Taiwan

1. Visualize the device health data and build up the dashboard to support Engineers in measuring the software quality and tracking the software issues.2. Provide the data insight to support new product design.

Taoyuan

1. Lead the team to build and deploy the android update service.2. Manage the world wide new update release operation.3. Monitor and track the post software update issues. 4. Leverage the update service big data to provide the data insight to support the sales marketing team to make business decisios.

Taoyuan City, Taiwan

1. Admin the issue tracking system.2. Implement SharePoint as the knowledge base system for lab and R&D departments.3. Develop the test case management system with Java solution.4. Develop the lab resource management system with Java solution.5. Develop the process management system with Java solution.

Master'S Degree, Data Mining

Bachelor'S Degree, Biochemistry