Robin Long Email and Phone Number
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As a Manager at RevGen Partners, I apply my 11+ years of experience and expertise in customer success and business development to help organizations better align their business strategy with customer needs and expectations. I have a proven track record of driving revenue growth, client retention, and customer satisfaction for multiple Fortune 500 companies across various industries, such as SaaS, call center, and hospitality.I am passionate about building and maintaining strong relationships with clients, collaborating cross-functionally with internal and external stakeholders, and leading and empowering global teams. I hold two prestigious certifications in Six Sigma and Lean Six Sigma, which enable me to identify and implement opportunities for improvement and innovation, optimize operations, and enhance business performance. I am also pursuing my MBA in Project Management, which reflects my commitment to continuous learning and professional development.
Revgen Partners
View- Website:
- revgen.com
- Employees:
- 113
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ManagerRevgen Partners Apr 2024 - Present
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Sr. ConsultantRevgen Partners Oct 2021 - Apr 2024Growing and sustaining a business in the age of the customer requires new ways of thinking. Organizations need to shift from an inside-out perspective about customers to an outside-in perspective. RevGen helps organizations better align their business strategy with customer needs and expectations. From measuring customer value to building and enabling great experiences, RevGen helps make it easy for your clients to do business with you and drive your future success.
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OwnerYcb, Inc. Nov 2016 - PresentCentennial, Colorado, United StatesFounder of a micro-contact center serving companies from startups to Fortune 500 who require remote customer service professionals to handle duties including, but not limited to, customer service, data entry, tax preparation, sales, and data entry.• Overview: Created micro-call center focusing on the recruitment and development of independent customer service professionals. • Customer Success: Developed strategy to work cross-functionally with clients at all levels, successfully onboarded new clients, and performed ongoing coaching sessions focusing on NPS, client relationships, and effective team leadership.• Client Retention: Maintained ~85% client retention rate by working with client senior management. • Client Integration: Focused on integration of client technologies and systems and communicated changes to customers.• Operations Optimization: Analyzed processes and systems and communicated value to customers via optimized procedures and cost savings which led to increased sales revenue.• Leadership: Successfully onboarded, coached, mentored, and certified 90+ agents including developing training materials. • Operations: Controlled and successfully managed all budgets, payroll, training, and schedules.• Results: Created a $M profitable, stable, and handsfree business within one year.• Sales Strategy: Successfully coached and mentored 20+ representatives to become top sales staff who went on to increase revenue by $1.4M annually.• Client List: Samsung, ADT, Peloton, Airbnb, Comcast, etc
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Sr. Manager Strategic Partnerships, Business DevelopmentHomeadvisor Aug 2011 - Jan 2017Denver, Colorado, United StatesJoined as a Sales Representative, promoted within one year to the business development department, and rapidly given increased responsibilities/promotions based on strong leadership, account management, and excellent P&L performance.• Overview: Maintained and managed a team portfolio (Sears) of 800+ national partnerships.• Budgets: Managed and stayed under a yearly budget of $500K. • Leadership: Coached and led a 5-member business development team.• Business Development: Educated large national accounts on new services and customized solutions that increased revenue and client retention.• Strategy: Drove growth by focusing on customer service, client, and HomeAdvisor needs/goals, teamwork, data evaluation. • Brand Awareness: Developed and implemented National Accounts Tradeshow and Convention $400K brand awareness plan, increasing national clientele brand awareness by 10% and led to a ~20% revenue increase.• Contracts: Updated, created, developed, and executed multi-channel, and corporate SOW contracts and RFPs.• Results: Increased profitability by 30% in the first year, 15% above goal. → Continuously increased revenue for 3 years by 15% annually above goal. → Individually managed a portfolio of $15M+ and increased national partnership revenue of Sears, Service Brands International, and CertaPro by 20% annually. -
Business Development Director, Hospitality DivisionRed Book Solutions Jan 2010 - Feb 2011Englewood, Colorado, United States• Overview: Responsible for identifying business opportunities in the grocery, hospitality, health care, and franchise markets to negotiate contracts, retain current relationships, and close business.• Business Development: Responsible for lead generation of C-level executives through social networking, cold calls, referrals, and face-to-face meetings; integral part in the development of new strategies for current and prospective clients.• BD Operations: Oversaw management and administration of the business development function including staff, strategic planning, and budget analysis through effective P&L management.• Results: Successfully procured first client for a new program that was anticipated to generate $2M.→ Exceeded 1st-year sales goals by 30%.→ Infiltrated untapped market and successfully attained 5 new clients generating $500K in new revenue. -
Business Development Director, Hospitality DivisionMountain High Marketing Dec 2007 - Sep 2009Aurora, Colorado, United StatesJoined as an advertising account specialist, rapidly promoted within 4 months to lead and managed a 15-member team located throughout the U.S.• Overview: Coordinated, planned, and executed an entire life cycle of advertising campaigns for Fortune 500/1000 companies; individually managed a portfolio of 10 national brands.• Marketing: Managed all aspects of campaigns from conception, design, and layout to distribution and execution by effectively implementing business plans, building relationships, and matching client needs. • Results: Served as an essential member of a team that delivered national accounts such as Chick-Fil-A and Ace Hardware which increased overall national brand standing that grew company revenue by 54% in 2008.→ Exceeded 1st-year revenue goals by 110%. -
Assistant Director Of AdmissionsWestwood College Online Jun 2004 - Dec 2007• Prospected and interviewed prospective candidates via phone and in person for their career progression into school. • Competently matched prospective students to career choice based on interests and knowledge in chosen field. • Tracked all current and prospective students' progress in the application process, financial aid, and school through CRM. • Trained and motivated 13-16 reps in sales techniques, financial aid, retention, and relationship building, while maintaining individual weekly/monthly sales goals.• Responsible for assisting Director of Admissions in all aspects of day-to-day functions, including tracking, script preparation, feedback, and daily/weekly team initiatives.• Close rate average of 52% when average is 27% on a weekly and monthly basis. • Outstanding New Representative Nominee in 2004.• Gold Representative of the Year in 2006.• Master Representative 2005-07, successfully increasing company revenue by 1.4 million.
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Leasing Director/ConsultantMadison Park Apartments Jan 2002 - Jun 2004• Prospected and leased apartments/luxury homes throughout the Denver metro.• Maintained all leasing contracts including executing move-in lease signings, move-out inspections, evictions, and 30-day notices for all prospective and current residents.• Responsible for marketing and sales techniques for leasing consultants.• Responsible for quota implementation of sales goals for leasing consultants.• Roving leasing consultant working in diverse economic/social communities throughout the Denver metro.• Top Customer Sales Rep 2003.• High Sales Quota in Top 10% increasing revenue by 20%. Increased apartment move-in ratio by 30% 4 quarters in a row.
Robin Long Skills
Robin Long Education Details
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Political Science And Government -
Project Management
Frequently Asked Questions about Robin Long
What company does Robin Long work for?
Robin Long works for Revgen Partners
What is Robin Long's role at the current company?
Robin Long's current role is Manager @ RevGen Partners | Six Sigma, Lean Six Sigma.
What is Robin Long's email address?
Robin Long's email address is ro****@****msn.com
What is Robin Long's direct phone number?
Robin Long's direct phone number is +172033*****
What schools did Robin Long attend?
Robin Long attended The University Of Kansas, Capella University.
What are some of Robin Long's interests?
Robin Long has interest in Facebook, Children, Politics, Civil Rights And Social Action, Environment, In Fact We Encourage It, Twitter, Science And Technology, Disaster And Humanitarian Relief, Human Rights.
What skills is Robin Long known for?
Robin Long has skills like Lead Generation, Marketing, Crm, Sales, Business Development, Account Management, Leadership, Sales Management, Marketing Strategy, Management, Team Building, Sales Operations.
Who are Robin Long's colleagues?
Robin Long's colleagues are Brian Myers, Andrew Vold, Lauren Turner, Carlos Contreras, Drew Strong, Jakim Hartford, Dana Lewis Watson.
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Robin Long
Senior Managing Director - Complex Director South Atlantic Complex, Rbc Wealth Management | Recruiter Of Financial Advisors | Advisor AdvocateGreater Richmond Region1rbc.com -
Robin Long
Director Of Academic Development | Curriculum Management | Process Improvement | Dedicated To Supporting Faculty By Simplifying Complex RequirementsAnderson, Sc -
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Robin Long
United States
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