Robin Long Email & Phone Number

Growing and sustaining a business in the age of the customer requires new ways of thinking. Organizations need to shift from an inside-out perspective about customers to an outside-in perspective. RevGen helps organizations better align their business strategy with customer needs and expectations. From measuring customer value to building and enabling.

Centennial, Colorado, United States

• Founder of a micro-contact center serving companies from startups to Fortune 500 who require remote customer service professionals to handle duties including, but not limited to, customer service, data entry, tax.
• Overview: Created micro-call center focusing on the recruitment and development of independent customer service professionals.
• Customer Success: Developed strategy to work cross-functionally with clients at all levels, successfully onboarded new clients, and performed ongoing coaching sessions focusing on NPS, client relationships, and.
• Client Retention: Maintained ~85% client retention rate by working with client senior management.
• Client Integration: Focused on integration of client technologies and systems and communicated changes to customers.
• Operations Optimization: Analyzed processes and systems and communicated value to customers via optimized procedures and cost savings which led to increased sales revenue.

Denver, Colorado, United States

• Joined as a Sales Representative, promoted within one year to the business development department, and rapidly given increased responsibilities/promotions based on strong leadership, account management, and excellent.
• Overview: Maintained and managed a team portfolio (Sears) of 800+ national partnerships.
• Budgets: Managed and stayed under a yearly budget of $500K.
• Leadership: Coached and led a 5-member business development team.
• Business Development: Educated large national accounts on new services and customized solutions that increased revenue and client retention.
• Strategy: Drove growth by focusing on customer service, client, and HomeAdvisor needs/goals, teamwork, data evaluation.

Englewood, Colorado, United States

• Overview: Responsible for identifying business opportunities in the grocery, hospitality, health care, and franchise markets to negotiate contracts, retain current relationships, and close business.
• Business Development: Responsible for lead generation of C-level executives through social networking, cold calls, referrals, and face-to-face meetings; integral part in the development of new strategies for current.
• BD Operations: Oversaw management and administration of the business development function including staff, strategic planning, and budget analysis through effective P&L management.
• Results: Successfully procured first client for a new program that was anticipated to generate $2M.→ Exceeded 1st-year sales goals by 30%.→ Infiltrated untapped market and successfully attained 5 new clients generating.

Aurora, Colorado, United States

• Joined as an advertising account specialist, rapidly promoted within 4 months to lead and managed a 15-member team located throughout the U.S.
• Overview: Coordinated, planned, and executed an entire life cycle of advertising campaigns for Fortune 500/1000 companies; individually managed a portfolio of 10 national brands.
• Marketing: Managed all aspects of campaigns from conception, design, and layout to distribution and execution by effectively implementing business plans, building relationships, and matching client needs.
• Results: Served as an essential member of a team that delivered national accounts such as Chick-Fil-A and Ace Hardware which increased overall national brand standing that grew company revenue by 54% in 2008.→ Exceeded.

• Prospected and interviewed prospective candidates via phone and in person for their career progression into school.
• Competently matched prospective students to career choice based on interests and knowledge in chosen field.
• Tracked all current and prospective students' progress in the application process, financial aid, and school through CRM.
• Trained and motivated 13-16 reps in sales techniques, financial aid, retention, and relationship building, while maintaining individual weekly/monthly sales goals.
• Responsible for assisting Director of Admissions in all aspects of day-to-day functions, including tracking, script preparation, feedback, and daily/weekly team initiatives.
• Close rate average of 52% when average is 27% on a weekly and monthly basis.

• Prospected and leased apartments/luxury homes throughout the Denver metro.
• Maintained all leasing contracts including executing move-in lease signings, move-out inspections, evictions, and 30-day notices for all prospective and current residents.
• Responsible for marketing and sales techniques for leasing consultants.
• Responsible for quota implementation of sales goals for leasing consultants.
• Roving leasing consultant working in diverse economic/social communities throughout the Denver metro.
• Top Customer Sales Rep 2003.

Bachelor Of Applied Science (Basc), Political Science And Government

Activities and Societies: Alpha Kappa Alpha

Master Of Business Administration - Mba - Pursuing, Project Management