Robin Lu Email & Phone Number

Nanshan District, Shenzhen, Cn

• Led technical programs：focused on resolving complex cloud-based issues for key clients, driving business transformation through the strategic implementation of Tencent Cloud products and deep expertise in account management.• Spearheaded customer-centric initiatives, identifying and addressing critical challenges by leveraging data-driven insights and establishing regular feedback loops to improve customer satisfaction and product experience continuously.• Collaborated cross-functionally with global teams across Tencent Cloud’s USA and China offices, including sales, business development, and solutions architects, to design and deliver end-to-end solutions that align with customer objectives and strategic goals.• Managed proactive service programs, forecasting potential technical issues and implementing preventative measures to ensure the optimal performance of Cloud networks, servers, databases, and storage solutions, reducing downtime and enhancing operational efficiency.• Acted as a strategic advisor, providing expert guidance on best practices, cost optimisation, and performance improvement, driving customer success and maximising the value derived from Tencent Cloud services.

Hangzhou, Cn

Hangzhou, Cn

• Managed and optimized the operation of critical cloud accounts, ensuring high levels of customer satisfaction and continuously enhancing the product experience through strategic initiatives.• Served as a strategic advisor to clients, providing in-depth analysis and recommendations for upselling and cross-selling Alibaba Cloud solutions, while gaining a comprehensive understanding of customer challenges and business objectives.• Led high-impact cloud initiatives, driving the adoption of Alibaba Cloud solutions by aligning with customer business and technical needs, delivering long-term value and fostering strong client relationships.• Identified and capitalized on service opportunities, effectively coordinating resources to develop and implement project-based solutions that meet and exceed client expectations.

Shenzhen, Guangdong, Cn

• Responsible for pre-sales of technical and professional services: identifying sales opportunities, assisting in closing business, coordinating gaps between services and market/customer demands, and preparing and compiling relevant service solutions.

Redmond, Washington, Us

• As a senior solution sales professional at Microsoft China, I am responsible for developing the business for Datacenter/Cloud services in the Greater China region, including System Center, Hyper-V, Windows Azure, and Office365.

San Jose, Ca, Us

I am accountable for identifying leads, developing business, and selling Cisco Advisory and Advanced Services to strategic and top-tier customer accounts. I aim to be recognized as a thought leader in specific industry verticals, such as FSI, Power Grid, Service Provider, MNC, etc. My goals are to meet Service Solution business objectives and to lead the Cisco Cloud & Datacenter Solution from a service perspective, developing the Go-To-Market model.

Armonk, New York, Ny, Us

Work as the Middleware (Business Intelligence and IT Service Manager Software such as Cognos, BMC, Tivoli, Websphere) and IT Strategy & Architecture (ITSA) Service Product Line Opportunity Owner

Houston, Texas, Us

Responsible for developing Solution Services offerings and Go-To-Market strategy, including HP Server & Storage Solution, Microsoft Solutions, Virtualization Solution, IT System Management Solution, Disaster Recovery and Business Continuity Solutions, customized training service, and ITSM.consulting…etc.)

Round Rock, Texas, Us

Sell Dell's complex infrastructure consulting services including DataCenter Consulting, Infrastructure & Networking Solutions, VMware Virtualization, Microsoft Solutions, Oracle Database Services, and more.

Round Rock, Texas, Us

• Achieve Dell's customized service revenue and profit targets quarterly.• Maintain relationships with key accounts and reinforce their satisfaction with Dell services.

Master’S Degree, Information Technology

Master Of Business Administration (Mba), Master Degree