Support Specialist
CurrentA Managed Services provider which focuses on ensuring that Businesses can operate Effectively, Seamlessly and Securely. Founded in 1994 SI Futures has over 30 years’ experience as an Internet Service provider as well as an IT Services Consultancy Company.• Answer user inquiries regarding computer software or hardware operation to resolve problems. • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate… Show more A Managed Services provider which focuses on ensuring that Businesses can operate Effectively, Seamlessly and Securely. Founded in 1994 SI Futures has over 30 years’ experience as an Internet Service provider as well as an IT Services Consultancy Company.• Answer user inquiries regarding computer software or hardware operation to resolve problems. • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. • Quote clients on required hardware, software and any additional work. • Refer major hardware or software problems or defective products to vendors or technicians for service. • Determine requirements for new systems or modifications. • Evaluate system potential by testing compatibility of new programs with existing programs. Maximizes use of hardware and software by training users, interpreting instructions, answering questions. • Prepare references for users by writing operating instructions. • Maintains client confidence and protects operations by keeping information confidential. • Contributes to team effort by accomplishing related results as needed. Show less
