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Robin Macpherson Email & Phone Number
Head of Individual Markets Operations and Services
at
Guardian Life
2 work emails found
@berkshirelife.com
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
Head of Individual Markets Operations and Services
Location
Pittsfield, Massachusetts, United States
Company size
Who is Robin Macpherson? Overview
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Quick answer
Robin Macpherson is listed as Head of Individual Markets Operations and Services at Guardian Life, a with 9833 employees, based in Pittsfield, Massachusetts, United States. AeroLeads shows a work email signal at berkshirelife.com and a matched LinkedIn profile for Robin Macpherson.
Robin Macpherson previously worked as Vice President, Individual Markets and Direct to Consumer Operations at Guardian Life and Vice President, Life and DI New Business Operations at Guardian Life.
Company email context
Email format at Guardian Life
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{first}_{last}@berkshirelife.com
89% confidence
AeroLeads found 2 current-domain work email signals for Robin Macpherson. Compare company email patterns before reaching out.
Profile bio
About Robin Macpherson
Expertise in leading multi-site operations with 30+ years of insurance industry experience and demonstrated strengths in strategic planning, development and execution. Proven results in talent and organizational development, project management, business process improvement, employee and customer engagement and 17 years of award-winning customer satisfaction outcomes. Execution of authored strategic road map engendered two recent insurance industry innovation awards and the deployment of industry-leading digital offerings.
Listed skills include Insurance, Disability Insurance, Underwriting, Management, and 9 others.
Current workplace
Robin Macpherson's current company
Company context helps verify the profile and gives searchers a useful next step.
Guardian Life
8 roles
Robin Macpherson work experience
A career timeline built from the work history available for this profile.
Vice President, Individual Markets And Direct To Consumer Operations
Current
Jan 2020 - Present
Vice President, Life And Di New Business Operations
• Leading a lean multi-site operation, including staff in India, with industry-leading and award-winning customer satisfaction results, turnaround times and digital offerings. • Ongoing development and execution of Guardian’s New Business strategy with aim to differentiate from our competition.• Optimizing metrics, service standards, talent and technology enablement to deliver exceptional experiences.• Strong expense management resulting 5% reduction in expenses and 32% reduction in headcount in prior two years while delivering award-winning experiences.• Strong succession plans supported by executed development plans enabling seamless replacement of key roles. • While in this role, led an operational reporting & analytics team, which fueled the creation of an enterprise center of excellence and led an operational quality assurance team, which was successfully eliminated and integrated into various business units supporting expense management operatives.
Oct 2016 - Jan 2020
Vice President, Di Underwriting Operations & New Business Services
• Led the multi-site disability income (DI) underwriting and new business organization earning many industry service excellence awards.• Managed the adherence to and ongoing development of underwriting guidelines ensuring the appropriate acceptance of risk on behalf of the company while remaining competitive in the industry. • Managed multiple projects• Modernized and streamline the New Business process and reduced touch points.
May 2011 - Oct 2016
2Vp, Di Underwriting Operations, New Business Administration, Project Management
• Led a multi-site disability income (DI) underwriting and new business operation earning many industry service excellence awards. • Managed a project management office (PMO) supporting various business units within the Disability Income business. • Managed a business process analysis & reporting team and an operations help desk.
May 2008 - May 2011
2Vp, New Business Administration & Policyowner Services
Led New Business Administration, In Force Policy Services, Call Center, Technical Support for Operations, Project Management, Business Analysis, Metrics & Reporting
May 2002 - May 2008
Director, New Business And Policyowner Services
Director of New Business and Policyowner Services, including policy administration, call center and In Force operations.
May 2000 - May 2002
Aug 1990 - May 2000
Team & coworkers
Colleagues at Guardian Life
Other employees you can reach at guardianlife.com. View company contacts for 9833 employees →
EC
Ester Coppola
Colleague at Guardian LifePittsfield, Massachusetts, United States
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AR
Aryo Rexa
Colleague at Guardian LifeIndonesia
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KR
K R Guarding K R Guarding
Colleague at Guardian LifePretoria, Gauteng, South Africa
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GL
Guardian Ltd
Colleague at Guardian LifeSpokane, Washington, United States
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EL
Ebony Lester
Colleague at Guardian LifeGaffney, South Carolina, United States
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VB
Veronica Baez
Colleague at Guardian LifeWoodbury, New York, United States
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K(
Kristina (Hagerty) Taylor
Colleague at Guardian LifeCoplay, Pennsylvania, United States
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SN
Sridhar Narasimhan
Colleague at Guardian LifeChennai, Tamil Nadu, India
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RY
Ryan Yeary
Colleague at Guardian LifeColumbus, Ohio Metropolitan Area, United States
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DV
Deborah Van Zante
Colleague at Guardian LifePhoenix, Arizona, United States
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Ester Coppola
Colleague at Guardian LifePittsfield, Massachusetts, United States
View →
AR
Aryo Rexa
Colleague at Guardian LifeIndonesia
View →
KR
K R Guarding K R Guarding
Colleague at Guardian LifePretoria, Gauteng, South Africa
View →
GL
Guardian Ltd
Colleague at Guardian LifeSpokane, Washington, United States
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EL
Ebony Lester
Colleague at Guardian LifeGaffney, South Carolina, United States
View →
VB
Veronica Baez
Colleague at Guardian LifeWoodbury, New York, United States
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K(
Kristina (Hagerty) Taylor
Colleague at Guardian LifeCoplay, Pennsylvania, United States
View →
SN
Sridhar Narasimhan
Colleague at Guardian LifeChennai, Tamil Nadu, India
View →
RY
Ryan Yeary
Colleague at Guardian LifeColumbus, Ohio Metropolitan Area, United States
View →
DV
Deborah Van Zante
Colleague at Guardian LifePhoenix, Arizona, United States
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FAQ
Frequently asked questions about Robin Macpherson
Quick answers generated from the profile data available on this page.
What company does Robin Macpherson work for?
Robin Macpherson works for Guardian Life.
What is Robin Macpherson's role at Guardian Life?
Robin Macpherson is listed as Head of Individual Markets Operations and Services at Guardian Life.
What is Robin Macpherson's email address?
AeroLeads has found 2 work email signals at @berkshirelife.com for Robin Macpherson at Guardian Life.
Where is Robin Macpherson based?
Robin Macpherson is based in Pittsfield, Massachusetts, United States while working with Guardian Life.
What companies has Robin Macpherson worked for?
Robin Macpherson has worked for Guardian Life.
Who are Robin Macpherson's colleagues at Guardian Life?
Robin Macpherson's colleagues at Guardian Life include Ester Coppola, Aryo Rexa, K R Guarding K R Guarding, Guardian Ltd, and Ebony Lester.
How can I contact Robin Macpherson?
You can use AeroLeads to view verified contact signals for Robin Macpherson at Guardian Life, including work email, phone, and LinkedIn data when available.
What skills is Robin Macpherson known for?
Robin Macpherson is listed with skills including Insurance, Disability Insurance, Underwriting, Management, Leadership, Risk Management, Strategic Planning, and Team Building.
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