Robin Maher Mba,Pmp Email & Phone Number

San Diego, CA, US

• I bring a wealth of expertise in leading impactful projects for diverse clients. With a proven track record in strategic program leadership, cross-functional collaboration, and process optimization, I am passionate.
• Spearheaded the implementation of crucial changes in Azure DevOps (ADO) to align seamlessly with the evolving Agile working structure of the Engineering team.
• Developed intricate wireframes, precisely defining workflows, authored user stories for the inaugural version (v 1.0), contributing significantly to the successful deployment of internal tools.
• Conducted comprehensive testing of Web UI, Email and SMS campaigns, on both PCs and mobile devices.Brave Leadership University:
• Researched and identified opportunities to leverage OpenAI's Playground and bubble.io for launching a novel set of tools, ensuring alignment with market demands and technological capabilities.
• Investigated and resolved issues related to email campaigns consistently being flagged by spam filters, implementing best practices and optimizing email content to improve deliverability and engagement.

Los Angeles, CA, US

NEXT brings together a community of entrepreneurial mid-career and exec-level professionals who help each other land their next roles at startups.

Los Angeles, California, US

• Hired and managed a team of nine project and program managers, developing career growth tracks for both disciplines.
• Developed and documented best practices for CareRev in regards the use of Agile methodologies including Agile/Scrum and Kanban based on the work of the team.
• Engaged cross functionally developing repeatable processes to deliver product features, new product lines, infrastructure scaling, and business systems throughout the company.
• Drove a shift from a Product and Engineering focus to company wide programs, driving CareRev strategic initiatives.
• Managed strategic initiatives such as, acquisition discovery leading to an offer to purchase the target company, department wide initiatives, updated Engineering Talent Review Process, and the initial coordination of.
• Developed, tracked and drove OKRs for the PMO

San Diego, California, US

• Responsible for developing, implementing, and monitoring day-to-day operational systems, workflows, and processes that provide visibility into goals, progress, and roadblocks for our key initiatives.
• Developing and rolling out cross-functional plans to deliver the companies’ high-level roadmaps including Engineering, QA, and Scrum Master resources
• Managing multiple teams: PMO, Revenue Operations, Data Analytics, IT and Facilities
• Defined Revenue Operations and built a high-performing team with the right skillsets
• Developed a roadmap, milestones and a monetization strategy for their data warehouse
• Set up IT processes to help secure essential information to enable a remote-first org.

San Diego, California, US

• Developed and rolled out Agile process across the development team. Including putting into place theappropriate people, processes, and tools, to improve team efficiency and effectiveness.
• Increased the size of the PMO team and effectively managed them to utilize agile processes for on time delivery of our products (team included 2 Kanban and 3 scrum teams)
• Coordinated a large, complex project to update product pricing tiers – this included emailcampaigns, Salesforce updates, data-driven pricing decisions,and extensive reporting
• Managed business-critical projects regarding product pricing, customer success, and data analysisand cleansing

San Diego, California, US

• A fast-paced startup environment where I spearheaded the establishment of Agile methodologies. Wearing multiple hats, held both a product manager and project manager role.
• Owned full software product lifecycle with over 6,000 prepaid card holders
• Delivering prepaid card software via Web and Mobile devices
• Managed over 10 client projects at a time, efficient multi-tasker with a focus on on-time and on-budget
• Orchestrating requirements, specifications, and deliverables for a new product that will be used by over 300 credit unions
• Manged overall project deliverables, customer relationships and expectations, project schedule and roll outs into live environments with Jira and Confluence

Burlington, Massachusetts, US

• Using Agile PM methodologies executed end-to-end program management on a modified product offering for small businesses, who were previously priced out of the product.Programs:
• Reduced first of month billing processing from two weeks to two hours by integrating LiquidPlanner, Quickbooks (desktop and then online) and Braintree to fully automate credit card transactions to become PCI compliant.
• Product Manager for LiquidPlanner’s Single Sign On offering (SAML 2.0 compliant)
• Managed the development of major improvements to the company’s internal and external (customer feature) SalesForce Integration, including the roll out of Marketo and its integration with Salesforce and LiquidPlannerIn.

Redmond, Washington, US

• Program Manager for the Commerce Platform, which is the financial transaction system for many of Microsoft’s Online businesses.
• Reduced cost and transaction times for improved customer satisfaction:
• Identified and analyzed call/incident drivers regarding billing support
• Worked with engineering and operations teams to drive for technology solutions, documentation solutions, and improved processes
• Streamlined processes and removed unnecessary barriers for work to be completedAs one of the key strategic areas of the business, my efforts included ongoing reporting to the senior leadership team as well as oversight.

Redmond, Washington, US

• In this role, I planned and prepared for the transition of the $100 million business from Live Meeting to Lync. An outcome of the tool used to manage the transition was a major data clean up.Over 10,000 erroneous.
• Owned the end-to-end development of the tool to manage the transition
• Controlled specification writing, vendor selection, vendor management and implementation to track the transition of 25,000 customers between platforms
• Collaborated with Engineering, Operations, Marketing, UA, Training, Adoption Services, and Support to ensure the dashboard, reporting, and engagement tracking mapped to key requirements for the transition programs
• Influenced the service line account management and the overall customer transition strategy

Redmond, Washington, US

• A provisional patent was awarded for the Infrastructure Planning and Design (IPD) Project which I justified, advocated for and built.
• Conducted market research through partnering with IT System integrators to determine market requirements
• Designed a library of guidance material to help the IT pro balance technology and business decisions through the planning lifecycle of their infrastructure
• Built a library of 19 guides with over 550k downloads in less than two years, now has had over a million downloads
• Made the process repeatable by creating a system to assign authors to the guides by leveraging internal architects/authors and external SMEs

Led a team in the office of the CTO to rationalize business applications. This included developing the rationalization process, managing the custom internal rationalization tracking application, and documenting/overseeing the use of the process. To build the process and successfully reduce application overlap, I partnered with business owners to map.

Responsible for managing $2m+ in messaging projects within an SDLC framework including: Business Continuity, Mail Gateway Migration, and overall project initiation. The responsibility also encompassed supporting the messaging team budget, resource planning, and obtaining headcount for the messaging team to perform expanded duties. In addition to performing.

Managed various aspects of multi-million dollar projects, including building a premier online banking application, enterprise wide VPN, Application Hosting Services, and single sign-on initiatives. I developed justification packages, detailed project schedules using Microsoft Project, detailed project budgets, organizing project requirements, managing.

Fort Mill, SC, US

As a technical consultant, my projects included designing, training, and documenting implementations of basic user support, Windows NT rollouts, Active Directory implementations, and wireless LAN implementations. As a project manager, I led the technical and project resources for an internal help desk implementation and a 10k seat messaging implementation..

Amtelco corporation – Developed and delivered training for telecommunication systemsRADMAN – Developed and delivered training for radiology management software

Master Of Business Administration - Mba, Business Administration And Management, General

Bs, Interdisciplinary Studies

Education record