Robin Marquez Email & Phone Number

Canada

Edmonton, Canada Area

• Managing and scheduling a team of eleven staff members which includes developing incentives for reaching sales targets, interviewing of potential new staff and conducting monthly staff performance reviews.
• Running show room and in-store promotions while ensuring all training and floor branding adheres to company standards.
• Promotion of sales and customer loyalty programs directly to customers and by providing team members with adequate training to do the same.
• Providing superior customer service by effectively handling customer complaints and concerns and by ensuring that their experience was satisfactory.

Edmonton, Canada Area

• Leader on Duty (L.O.D.) responsible for opening and closing the store and cash office, coordinating daily tasks to be completed by team members, receiving freight deliveries and dealing with external vendors and.
• Managed a team of over thirty staff members which included providing training and support, interviewing potential team members, handling scheduling issues as they arose and conducting staff performance reviews at.
• Effectively ran the Hard Lines Department by ensuring adherence to store branding policies while effectively executing in-store promotions ahead of schedule.
• Provided exceptional customer service by resolving customer concerns or complaints in a timely manner.
• Promoted sales and guest loyalty programs directly to customers and by training team members.

Trinidad And Tobago

• Responsibilities:
• Making accurate, rapid cost calculations and providing customers with quotations in a timely manner
• Handle and respond to all incoming sales calls
• Responsible for costing potential jobs
• Ensure customer satisfaction and provide after sales service
• Establish new customers and increase clientele

Trinidad And Tobago

• Responsibilities:
• Source and cost potential projects
• Control projects
• Ensure customer satisfaction
• Coordinate various departments to ensure successful projects

Trinidad And Tobago

• Control Labor and Production to ensure lead time for local and export orders
• Ensure quality control
• Administrative Work
• Dealing with customers on a one to one basis

Trinidad And Tobago

• Responsibilities:
• Responsible for the mechanics and yard crew in a long-term lease department
• Dealing with customers on a one to one basis