Robin Mayo Email & Phone Number

Hartford, CT, US

Connecticut, United States

Oversaw 150+ ITS direct reports across five positions. Duties included recruitment, onboarding, daily operations, scope of service, and staff development. Maintains a 90%+ customer sentiment in ITS Service Desk across direct reports. Scopes and implements high impact IT service changes based on University needs including:- Transition to remote/hybrid ITS.

Greater Boston Area

Supervisor of 350+ ITS Part time employees, IT project management, and technical support for executive offices and organization leaders. Additional responsibilities included: - Providing white glove technical support to campus leadership, including being the 24/7 on-call direct line of IT support for University's President and President's Office..

Greater Boston Area

Provided customer focused Tier I and Tier II Technical Support to the student, faculty, and staff of Northeastern University.Additional Duties included:- Providing remote and on-site technical support with a 95%+ customer sentiment across thousands of customer interactions- Assisting campus leadership with technical support via Executive Services team..

Ithaca, New York Area

Worked three semesters at Ithaca College’s Digital Instruction and Information Services’ Service Desk. Identified and troubleshooted a wide range of software and Operating System issues across Macintosh and Windows computers via remote connection, email instruction, telephone or walk-ins.

Ithaca, New York Area

Worked two semesters at Ithaca College’s Digital Instruction and Information Services’ FixIT Shop. Worked in an Authorized Apple Service Provider setting, identifying troubleshooting issues relating to hardware and software, virus removal, repairs and parts replacement, customer service and Informational Technologies.