Senior Product Support Specialist
Provide both product and technical support for the Vertex corporate tax software applications in an SaaS environment.Identify and resolve tax product and customer technical or database issues.Collaborate with team members to balance responsibilities, solve problems, and improve group performance.Develop course-based training materials and provide training for internal Tax Technology professionals and external customers at the yearly Vertex User Conference.Serve as the subject matter expert to the Education Department by providing content material for the VantageTax and Vertex corporate tax software installation guides and release documentation.