Senior Helpdesk Technician
Current
Portfolio Financial Servicing Company
Jul 2011 - Present
AeroLeads people directory · profile
Robin Mcfall Email & Phone Number
Senior Helpdesk Technician
at
Portfolio Financial Servicing Company
1 work email found
@pfsc.com
4 phones found area 360 and 503
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Portfolio Financial Servicing Company
Role
Senior Helpdesk Technician
Location
Portland, Oregon, United States
Who is Robin Mcfall? Overview
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Quick answer
Robin Mcfall is listed as Senior Helpdesk Technician at Portfolio Financial Servicing Company, based in Portland, Oregon, United States. AeroLeads shows a work email signal at pfsc.com, phone signal with area code 360, 503, and a matched LinkedIn profile for Robin Mcfall.
Robin Mcfall previously worked as IT Helpdesk Manager / Supervisor at New Edge Networks and Helpdesk Manager at Kindercare Learning Centers, Inc. Robin Mcfall holds Html / Web Design from Clackamas Community College.
Company email context
Email format at Portfolio Financial Servicing Company
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{first_initial}{last}@pfsc.com
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AeroLeads found 1 current-domain work email signal for Robin Mcfall. Compare company email patterns before reaching out.
Profile bio
About Robin Mcfall
• Combining sixteen years IT Helpdesk Management with 20 years Customer Service.• Strong work ethic, technical curiosity, strong problem solving skills• Outgoing with an excellent ability to communicate and establish strong working relationships.Specialties: Windows 2000 -Windows 7MS Office 2000 – 2010Symantec GhostCisco VPNSecurity Badge softwareCMS/ ACD systemsNotepad ++Various software packages and in-house developed software.User Administrator for: Microsoft Exchange server 5.5 to 2003Active DirectoryBlackberry BES ServerPolycom CMA 400Avaya CentreVuToshiba & Canon scannersCisco VPNWireless NetworkWSUSTraining on:Managing MS Exchange Server 2007 and 2010Implementing Active Directory Services in Windows Server 2008
Listed skills include Active Directory, Windows 7, Norton Ghost, and Wireless Networking.
Current workplace
Robin Mcfall's current company
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Portfolio Financial Servicing Company
4 roles
Robin Mcfall work experience
A career timeline built from the work history available for this profile.
It Helpdesk Manager / Supervisor
- Built and managed the Helpdesk and Telephony department for 10+ years.
- Supplied support for over 300 employees, including regional offices and remote employees, included close interacting with EarthLink and India support teams.
- Responsible for automating and maintaining computer build processes as well as, standardizing of computer hardware (desktop/laptop), and software application versions. New computer rollouts to employees were made.
- Designed the helpdesk NTRAK (Remedy) ticketing system. Included processing and assigning NTRAK tickets to proper departments and person. Enabled same day response handling of all helpdesk tickets.
- Planned and procured equipment for employee use, including provisioning and assigning employee equipment in inventory database.
- Designed and maintained the Helpdesk Web page with documented step by step instructions for common end user questions and support issues.
Nov 1999 - Aug 2010
Helpdesk Manager
Kindercare Learning Centers, Inc
- Built and managed the helpdesk and Remedy administrator supporting all 1154 Centers across the US.
- Designed the helpdesk Remedy ticketing system.
- Reduced call volume from over 1,000 call a week to less than 700.
- Supported all Center rollouts including Frame, AT&T, PC conversions, VPN and P-Card.
- Reduced helpdesk training from six months to four weeks.
- Responsible for the installation, configuration, complete testing and shipment of all Center computers.
Sep 1997 - Oct 1999
Account Manager
Sykes Enterprises
- Responsible for the initial startup of the support center with the startup, including recruiting, interviewing and hiring of staff and Technical Service Representatives.
- Managed six accounts with a staff of 80 technicians.
- Planned and implemented each account startup including hiring and training.
- Planned and coordinated equipment, software and system needs with IT and Telephony department.
Aug 1994 - Mar 1997
2 education records
Robin Mcfall education
Html / Web Design
Education record
Fullerton College. Fullerton, Ca
FAQ
Frequently asked questions about Robin Mcfall
Quick answers generated from the profile data available on this page.
What company does Robin Mcfall work for?
Robin Mcfall works for Portfolio Financial Servicing Company.
What is Robin Mcfall's role at Portfolio Financial Servicing Company?
Robin Mcfall is listed as Senior Helpdesk Technician at Portfolio Financial Servicing Company.
What is Robin Mcfall's email address?
AeroLeads has found 1 work email signal at @pfsc.com for Robin Mcfall at Portfolio Financial Servicing Company.
What is Robin Mcfall's phone number?
AeroLeads has found 4 phone signal(s) with area code 360, 503 for Robin Mcfall at Portfolio Financial Servicing Company.
Where is Robin Mcfall based?
Robin Mcfall is based in Portland, Oregon, United States while working with Portfolio Financial Servicing Company.
What companies has Robin Mcfall worked for?
Robin Mcfall has worked for Portfolio Financial Servicing Company, New Edge Networks, Kindercare Learning Centers, Inc, and Sykes Enterprises.
How can I contact Robin Mcfall?
You can use AeroLeads to view verified contact signals for Robin Mcfall at Portfolio Financial Servicing Company, including work email, phone, and LinkedIn data when available.
What schools did Robin Mcfall attend?
Robin Mcfall holds Html / Web Design from Clackamas Community College.
What skills is Robin Mcfall known for?
Robin Mcfall is listed with skills including Active Directory, Windows 7, Norton Ghost, and Wireless Networking.
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