Responsible for all aspects of sales order and account management to include EDI, manual and Sales Order Upload order processing via SAPCollaborates with Customer Operations, Sales Logistics and Distribution to ensure appropriate order changes and/or timely delivery of sales ordersProvides weekly back-order reports to customersManages specific customer dating requirementsCommunicates to customers any changes in order status and/or delivery scheduleManages shortages, overages and/or damages reportingParticipates in KAM team meetings and Customer team meetings as neededCommunicates On Time In Full (OTIF) reporting and root cause analysisProactively understands customer shipment specification requirements Provides product availability status to include strong collaboration with Supply Planning to understand supply constraintsCollaborates effectively with internal cross-functional teams to include Sales, Distribution, Sales Logistics, Franchise, Pricing/Contracts, Supply Planning, Product Launch, Quality, Finance and Reverse LogisticsEnsures swift resolution of order- and product-related customer inquiries via email or telephoneSupports new product launch activities related to Customer Operations functions*Recipient of BRAVO! Performance Awards (2014 - 2018)*Recipient of Walmart Supplier of the Year Award (2018)

Responsible for all aspects of customer relations from receipt and processing of customer purchase orders through assuring timely order fulfillment and complete customer satisfactionCollaborated with internal departments to resolve all customer inquiriesMaintained records of all customer interactions and transactionsCommunicated to customers any changes in order status / delivery scheduleParticipated in customer visits and trade shows*Created “Customer Detail List” identifying customer-specific part numbers, descriptions and quantities needed for each order*Created Standard Operating Procedure (SOP) documents for all sales and marketing functions*Created and managed Revenue Details and Delivery Details reports

Analyzed and monitored customer’s current inventory creating vendor-managed inventory (VMI) purchase orders as neededDetermined customer’s future needs and replenished product based on inventory movementProvided excellent customer service as well as maintaining strong, professional relationships with assigned customers and business partnersCourteously and promptly resolved customer questions and/or issuesCompleted related records, reports, and documentation required to support assigned customers. Collaborated with warehouses, logistics and transportation as needed to ensure product availability and track order status and open and/or delayed orders Processed Return Authorizations (RA) as needed*Recipient of Extraordinary Performance Award (2008)*Reduced excess Chunky Soup inventory vs. prior year by 100%

Provided excellent customer service to include timely processing, shipping, and delivery of customer orders. Resolved Domestic and International customer inquiries via email or telephone regarding status of customer ordersProvided details on shipments and coordinated with manufacturing and logistics in expediting parts and tracking open purchase orders with vendors. Coordinated with Vice President of Sales and Regional Sales Managers to determine valid pricing and correct parts and/or systems for quotes. Coordinated with Technical Support Department to provide replacement or loaner equipment or the repair of customer-owned equipment in the event of unit failure. Updated weekly inventory and sales reports, created monthly sales commission reports, authorized and ensured validity of customer returns and exchanges to include issuing Return Material Authorizations (RMAs) and approving credit memos.*Recipient of Quality Star Award for outstanding performance (2004)*Reduced quote turn-around time by 33%

Provided inside sales support for Southeast regional customers of frame 3 and frame 5 General Electric steam and gas turbines. Resolved customer inquiries via email or telephone regarding quote status, order status, and/or part number inquiries. Coordinated with sales staff to determine specific customer needs for planned maintenance outages. Coordinated with sourcing in expediting parts and tracking open purchase orders with vendors. Controlled configuration on all Requests For Quote (RFQs).Prepared and negotiated proposals/quotations; administered order process; reviewed and monitored contract rewards.Processed Return Material Authorizations (RMA).Updated and provided weekly expediting reports and order status reports.*Recipient of two General Electric Managerial Awards for outstanding performance*Led Southeast team in percentage of lines on time to promise date (91%)*Led Southeast team in percentage of lines on time to customer request date (71%)