Robin Mcrae Email & Phone Number

Washington, Dc, Us

Multitask across multiple systems and applications handling technical tasks and customer service requests. Complete day to day administrative and financial accounting duties.Conduct virtual or in person consultations and presentations, creating memorable customer service experiences. Frequently de-escalate situations with customers by expressing concern and patience when providing assistance and support.Utilized accounting software system to create invoices and reconcile payments. Consistently demonstrate exceptional customer service, improving customer retention. Utilize marketing techniques on social media platforms to generate prospects.Receive customer inbound phone calls and emails related to career coaching, completed projects and document editing, providing technical assistance and customer education.

Receive customer inbound phone calls for us accounting software and hardware issues providing technical assistance and customer education.Troubleshoot staffs' technical issues over the phone or by email by using our guided resources provided.Delivered empathic customer service, exercising comprehensive issue resolution.Processed daily food service reports for an assigned block of schools in order to meet monthly report deadlines;Maintained Oracle payroll system including payroll controls, payroll preparation, payroll reports, time reporting and the processing of other transactions.Audited and balancing daily and monthly reports from cafeteria managers; verifying and reconciling entries on reports;Contacted cafeteria personnel concerning errors or to follow-up on overdue reports;Maintained various records necessary to establish manual controls over data processing output of the accounting records;Accurately addressed inquiries from cafeteria personnel about accounting procedures;Reconciling bank statements and preparing reports for transfer of funds to the main school lunch account;

Washington D.C. Metro Area

Participated in the implementation of divisional and companywide initiatives and strategies.Utilized various software and applications for functions related to employee information, financials, and center operations. Utilized written and verbal communication abilities to create reports, correspondence and other documentation to track monitor team metrics daily.Assisted customers with technical support related to on-site PC’s, printers and online order submission.Collaborated with senior management and district leaders to identify achievements and areas of opportunity with staff, and create strategies to instill best practices, processes, and systems that drive continuous improvement within packing and shipping functions, printing production, and employee performance. Partnered with Senior Management and District Leader for the selection, hiring, and performance management of staff.

Certification, Information Technology

Bachelor Of Science - Bs, Accounting And Finance