Manage and send out daily, weekly and monthly reports for accounts receivable, cancelations, new customers, payment receipts, new customer source and proposal tracking.Answer incoming calls assist new and current customers with billing, service requests and general questions. Set up new accounts, maintain and update current accounts. Run and mail monthly statements also run multiple reminders for termite renewals.Assist the president and techs with any and all questions regarding customers, projects, computer issues, printers, etc…

Received messages from field technicians for corrected daily hours and entered the correction into the Time Keeping Central database.Managed and recorded vacation and personal holidays for both the field technicians and over the counter associates.Enter and track short term disability benefits and referral bonuses.Enter hours and commissions for several retail and parts stores.I have met or exceeded company bench marks for organizational accuracy and consistently met strict deadlines.

Collected and calculated hours for each field tech’s timesheets. Matched up times on time cards with the work orders.Processed work orders adding up hours and costing out inventory that was used on each job daily and managed records.Answered and directed (multiple line) incoming calls. Also, took new client’s information through customers and insurance agents.

Created work orders for warranty, repair crews and other departments when new requests came in, and prepared start up packets. Made and received warranty related customer calls.Assisted project managers with special customers,Communicated with and sent information to vendors and outsourcing clients.

Answered and directed (multiple lines) incoming phone calls for all departments.Assisted with special projects for everyday work and for special events.Process spa, renovation, renovation addendums, and input pool and pool addendums into the computer.Assisted and took over supervisor’s duties daily and when she was absent.