As a Financial Operations/Settlements Analyst, I am accountable for supporting the Financial Operations Manager in ensuring a timely, accurate and complete end-to-end settlements process for all London Trading Desks within the Oil/Power & Gas Group. I also support the team to ensure all settlements targets and KPI’s are met.• Completion of the day-to-day workload as prescribed by my line manager• Ensuring resolution of any day-to-day operational issues and escalating where appropriate• Building relationships, both internally and externally, to create and support business information flow• Complete the end-to-end invoicing process• Physical Receivable Invoice Process (including provisional and prepayment invoices): Create, check, and dispatch receivable invoices across physical trades and secondary costs• Physical Payable Invoice Process (including provisional and prepayment invoices): Receive, validate, and process payable invoices across physical trades and secondary costs• Brokerage Payable Invoice Process: Receive, validate, and process broker statements• Errors and Invoice Amendment: Problem solve process invoice errors and amendments with support from other functions, as required• Monitor receivables, including cash application and debt management• Monitor intercompany balances and invoicing processes• Liaising with internal desks/teams, in particular Operations and Risk Management, on the resolution of settlement disputes• Monitor and resolve queries from external parties’ escalation• Resolving settlements issues to improve our balance sheet position on all settlements runs: including working with Finance teams to continuously evolve ways of improving the cash conversion cycle• Follow team processes to ensure all counterparty, billing and settlement information is in line with company policy and up to date• Support and review regular updates of the internal processes within the FinOps area

Identify and process ESG-relevant news and 3rd party data on companies, Monitor data quality, and report potential data issues and improvements in the workflow process. Collaborate with the Alternative Data Steward to identify new data sources, participate in the development of analytical reporting. In addition to data management I also do debt management and processes. • Liaise with and maintain relationship with ESG data owners in any other parts of the business• Collecting, maintaining, and analysing quantities and quantitative data for internal and external sustainability, ESG reporting and communications.• Supporting effective data management and strategic decision making by building and maintaining database, developing data management protocols, creating dashboards, and staying abreast of new tools and innovations• Managing smart meter data and roll out reports

I am accountable for creating invoices and credit memos issuing them to customers, updating customer files, principal accountabilities, issue monthly and quarterly customer statements and bills daily. I am also responsible to develop new processes to allow much smoother and efficient work flow within the team. Managing a team of 16 issuing daily work task, monitoring and creating reports.• Reconcile billing records and reports income projections to administration• Recommend changes in billing processes• Work with management to develop processes and support billing team• Train new employees in the billing department• Verify that amounts to be recorded as billed are identical to amounts on the client statement• Produce report for management upon request or on a regular basis.• Produce charts and graphs to show revenue variances for analysis by billing manager or executive staff• Explain bills to customers who have questions.• Ensure confidentiality in billing procedures• Monitor monthly payment plans of companies with credit lines• Prepare system bills for certain clients which includes printing draft statements, transferring time, revising figures, executing text corrections, write-offs, and producing additional schedules as requested by client guidelines• Ensure that all billing calculations are correct before sending invoices to customers• Meet all billing deadlines and allocating weekly and monthly targets to the team• Contact collection agencies to arrange recovery of seriously delinquent accounts.• Implement an effective billing system on Junifer & Salesforce• Review all records associated with bills to ensure accuracy • Take part in the process of converting to a new system and educating billing staff on how to use it properly• Arrange weekly team meetings to ensure everyone is aware on business and team plans and targets• Arrange 1 to 1 with colleagues to ensure they have met targets and areas of improvement

DUTIES & RESPONSIBILITIES: As a Billing Assistant I am responsible for resolving customer queries and undertaking credit control. I am also responsible for issuing bills to customers directly and on a monthly basis.Responsibilities:• Resolving billing related queries and rectifying errors, where necessary• Reviewing aged debtors and initiating communications by letter and by telephone calls with customers in order to ensure timely payment• Reconciliation of payments against customer accounts to ensure that customer accounts are accurate• Processing Direct Debits / account receivable • Interact directly with customers and clients• Investigate and resolve customer enquiries at first point of contact• Ensure complaints are treated seriously and procedures are followed• Always ensure compliance with Data Protection procedures • Support other areas of the business when required• Resolve billing queries and complaints and rectify any errors quickly by telephone and email• Customer account reconciliation• Making telephone calls to customers for debt management processes• Generate bills on monthly basis • Produce monthly record of debt management activity• Administering customer change of tenant/resident processes• Processing online payments, direct debits and refunds• Using a variety of software packages, such as Microsoft Word, Outlook, PowerPoint, Excel and Access and Sage 200

Responsibilities: • Using a variety of software packages, such as Microsoft Word, Outlook, PowerPoint, Excel and Access to produce correspondence and documents and maintain presentations• Data entry• Dealing with general public• Cash handling • Handling internal and external mail • Liaised with clients via phone and in person• Other duties included scanning, faxing, filing and interpreting • Using content management systems to maintain and update websites and internal databases

Responsibilities: • Using a variety of software packages, such as Microsoft Word, Outlook, PowerPoint, Excel and Access to produce correspondence and documents and maintain presentations• Data entry• Dealing with general public• Cash handling • Handling internal and external mail • Liaised with clients via phone and in person• Other duties included scanning, faxing, filing and interpreting • Using content management systems to maintain and update websites and internal databases