Robin Hare, Csm Email & Phone Number

Glen Allen, Va, Us

Glen Allen, Va, Us

- Led integrated operations, creative, strategy and technology teams through execution and on-boarding of new Co-brand and Private Label portfolios. - Accountable for end to end value chain delivery of critical business functions and marketing materials for mid to large size portfolios.- Developed and executed project plans leveraging multiple methodologies.

- Performed as a steward and champion of enterprise wide customer facing digital channels. - Leveraged research and data to understand customer expectations, industry best practices, gaps and technical constraints to develop and refine services, and online functionality. - Developed roadmaps to address identified needs, drive requirements and partner with technology, operations and other enterprise teams to deliver the optimal customer experience.

- Lead project manager and overall program office owner for department wide portfolio and project manager team. - Owned prioritization and project execution process for an enterprise operation. - Directly managed team of project managers and coordinators, and effectively coached, motivated and developed team to achieve outstanding results.

- Responsible for achieving brand defining customer experiences through awareness and educational campaigns, internal consulting and analytical reporting. - Designed, executed and managed programs to drive customer loyalty, preference and profitability for the overall organization. - Drove customer-centric changes within the horizontal organization by providing customer experience data, interactive feedback and test results to inform strategic decisions.

- Led and managed all aspects of call center and production operations supporting the entire Customer Relations network. - Direct management of teams of supervisors; accountable for coaching, performance management, development, and incentive plans. - Owned staffing and training to expected forecasting plans to maximize efficiency and productivity.