➤ Built, configured, improved, and automated tools for deployment, administered or monitored both AWS and OpenStack cloud platforms as well as wrote and maintained scalable system administration methods.➤ Collaborated with development teams to establish, harden, or enhance operations processes and documented them to improve the operability and supportability of company platforms while supporting performance testing,➤ Provided operational and process support, performed full development life cycle work, streamlined code deployments to decrease hands on time by 3x, and implemented processes to decrease ticket volume from 50/day to 10/day.➤ Developed or configured platform infrastructures for production and lower development or test environments including developing software tools and processes for better utilization of underlying cloud resources.➤ Served as primary liaison and point of contact for inter-team projects, managed or delegated service tickets, oversaw service request resolution, and trained engineers and agents on accepted best practices or methodologies.➤ Troubleshot and developed technical solutions related to software or setup errors for field engineers, technicians, and customers while supporting DevOps Engineers to get code into QA and production environments.➤ Created workaround procedures when standard procedures failed, ensured issues were resolved in a timely fashion, and escalated urgent problems requiring more in-depth knowledge to appropriate internal resources.➤ Monitored performance of infrastructure and application components in production as part of a globally distributed EOG support team while identifying, troubleshooting, and resolving live production issues using various monitoring tools.➤ Drove DevOps, ticket resolution, and training support for a fast paced, small team including building and moving code packages between environments as well as building, deploying, and managing numerous product pipelines.

➤ Implemented and managed release processes through development, test, and production environments in compliance with ITIL best practices as well as managed all aspects of the design, development, and implementation of the program.➤ Ensured integration of projects and adjusted project scope, timing, and budgets as needed based on the needs of the business while coordinating with multiple project managers to assemble overall program plans.➤ Served as a resource to project managers and project leaders to educate and assist them with implementing project management processes and making improvements or changes as well as trained teams on release management.➤ Supported product release, coordinated test team activities, and supported release management tools including overseeing the release of approved software products to QA/Test, Operations, and Deployment/DevOps Teams➤ Executed established project management processes and methodologies to ensure delivery of project scope on time and within budget while meeting or exceeding quality standards, customer expectations, and client specifications.➤ Oversaw project plans and teamwork assignments, directed work efforts, reviewed integrated project plans, communicated and escalated resource needs, and drove the resolution of any issues.➤ Tracked all deliverables for release cadences, processed intake of new projects and requirements into the Chef workflow to allow a true CD/CI environment and owned the Release Management Lifecycle.➤ Communicated with leadership and other stakeholders on program strategy, direction, and changes while delivering all projects contained in the project portfolio on time, within budget, and meeting strategic business requirements.➤ Tracked key project milestones and recommended adjustments to Project Managers as well as partnered with senior leadership to identify and prioritize opportunities to achieve the goals of the enterprise.

➤ Removed Checkpoint and deployed Bitlocker to users nationwide while staying in compliance and assisting in audits.➤ Oversaw the installation, configuration and use of a wide range of COTS desktop software and hardware as well as performed onsite analysis, diagnosis, and resolution of complex desktop problems for VIPs or other end users.➤ Recommended and implemented corrective solutions including offsite repair for remote users as needed and provided technical guidance to team members while collaborating with infrastructure engineering and the operations group.

➤ Initially came onboard as a Process Analyst I in 2012 to then being promoted to Release Engineer II in 2014.➤ Created and enforced IT processes including best practices for release management in compliance with ITIL, PCI, and SOX specifications with AdminStudio/SCCM package creation and Active Directory administration/management.➤ Scripted application deployment as well as oversaw patch remediation, SCCM SME and administration of 7000 machines at over 500 sites, and SCCM/WSUS Microsoft patching for Server 03, 08, 12, Win7, Win8, and Win10.➤ Scheduled and implemented of all projects for IT department including the administration of development, testing, and production environments for Informatica, Integrity, Microstrategy, Windows, and IBM iSeries.➤ Designed, created, implemented, and supported Salesforce Remedy automated approval process and workflows.➤ Handled SCCM auditing and reporting on all aspects of the environment including local admin queries, installed software reports, PCI Compliance audits, software last used reports, and IBM or Microsoft licensing audits.➤ Created and administered 2 separate CMDBs as well as oversaw Google App Engine Administration, project creation, and source code implementation while serving as technical consultant for all things Google for Work➤ Led Google App Engine integration into the corporate environment and wrote processes for source code management.

➤ Help desk support, remote POS support, customer service, troubleshooting hardware and software, backend coding and configuration for POS software, international support