Robin Monahan Email & Phone Number

• Responsible for the enforcement of shipping/receiving and material handling guidelines for handling, transport and storage of material including compliance with federal or state regulations that pertain to the shipment | receipt of material by truck.• Coordinate and oversee monthly cycle counts. Identify areas for corrective actions. • Work with sales and customer service teams to accommodate customer requirements.• Monitor and evaluate key performance indicators. Monthly reporting of indicators to executive leadership.• Prepare and initiate annual objectives and cost reduction plans to support company goals.• Recruitment, training, coaching, retention and annual performance evaluations for team members.• Provide ongoing review, recommendation and update of warehousing procedures and internal controls including employee compliance of established AIB and safety guidelines

A leading source and distribution company of high margin, high-impulse niche accessories designed for the fitness, gift and travel markets.OPERATIONS MANAGER 2013 TO 2017SENIOR TRANSPORTATION MANAGER 2005 TO 2013• Direct operations for multi-shift distribution center generating $100M+ in annual revenue. • Monitor performance indicators, operational goals, productivity improvements and cost reduction initiatives of high paced, high volume distribution company, while maintaining customer satisfaction. • Daily oversight of management team to meet operational objectives, including but not limited to Procurement, Order Fulfillment, Distribution, Customer Service and Return Management.• Develop and administer Safety First Program which achieved results of zero loss time since implementation.• Recruitment, coaching, retention and annual performance evaluations of 85-member team.• Manage domestic and international outbound and inbound shipments, including e-commerce.

Kingston, Pa

A high-end upholstery and metal furniture manufacturer.CUSTOMER SERVICE MANAGER• Assist and support activities of outside regional account team.• Provide product information and manufacturing specifications for inbound customer calls.• Develop and maintain ongoing relationships with key customer accounts.• Handle customer complaints and provide appropriate solutions within time frame. • Coordinate, negotiate and oversee third party freight carriers, including freight rates. • Collaborate, assist and attend semi-annual national trade show in Highport, North Carolina, including design and merchandising of market floor.• Perform general administrative duties.