Key Responsibilities:• Lead change professionals executing impactful, sensitive, transformational changes in people, processes, technology, and operating models.• Translate C-suite strategic vision into executable roadmaps across product, technology, people, commercial, and operations.• Implement governance framework driving strategic execution, ensuring transparency and OKR and budget plan delivery.• Chair Strategy Steering Boards, reducing complexity and promoting data-driven decision-making and innovative approaches to achieve outcomes.• Deliver incremental change and ‘taking people on the journey’ through trusted relationships and integrity.Key Achievements:• Designed and delivered 5-year transformation uniting £1.2bn Online and Retail businesses, impacting 11k colleagues.• Led 'Return to Growth' Retail transformation to restructure the operating model impacting 7,500 people. Delivering £14m p.a. savings, improving engagement, and growing revenue by 3%.• Managed a complex 18-month M&A programme for non-US business divestment, culminating in £2.1bn sale from Caesars to 888 Holdings.• Integrated Mr Green acquisition into the Group, consolidating culture and processes for synergy savings.• Executed cost-optimisation restructures aligned with evolving location strategy.• Leading US programme to define future operational model for 888 B2B and B2C businesses.

Key Responsibilities:• Led the design and execution of 100+ initiatives portfolio for 2M+ customers, driving 10% annual revenue growth.• Managed 90+ delivery professionals (Heads, Programme & Project Managers, Agile Coaches, Scrum Masters, and PMO), matrix-leading 400+ people across SCRUM teams with £35M budget.• Implemented Lean and Agile methodologies, using DORA metrics to increase delivery efficiency by 15% and reduce cycle times by 10%.• Chaired monthly C-Suite Steering Committee, aligning programmes with business strategy and managing risks.• Managed relationships with third parties, government, and regulators to navigate market changes and protect licenses.• Fostered leadership growth through mentoring and development initiatives.Key Achievements:• Led a 3-year Agile transformation across 40 SCRUM teams, continuously improving delivery quality through lean processes, 'Guardrails,' 'RICE' prioritisation, and DORA metrics.• Delivered £25M 'Spitfire' sports and casino ‘single platform’ for regulated markets, involving 300+ cross-functional staff over 18 months.• Led 18-month compliance remediation programme to protect UK gaming licenses for William Hill, 888, and Mr Green.• Executed market entry into Italy & Spain, generating £300M+ annual revenue.• Implemented GDPR processes across Digital and Retail divisions in 12 months.• Awarded 'Inspirational Leader' for transforming Gaming division, improving delivery, system stability, and team retention.

• Leading the portfolio of programmes and projects being carried out across 4 of the 7 sub-channels in William Hill Digital – Gaming, International, Payments (inc. Fraud & Risk) and Compliance• Responsible for hands-on Agile project and programme management, working closely with the Technology, Business and Operations Exec and Senior leadership teams to ensure that delivery is aligned to business targets• Strong financial governance, resource planning, business change, stakeholder management, delivery execution and service transition of product enhancements and project deliveries• Management, and escalation where necessary of key risks, issues and dependencies to protect delivery • Regularly present to the Technology, Digital and Executive Steering Boards to agree roadmaps and priorities, secure funds, manage escalations, provide progress updates and support ROI realisation• Growing people through the management and continual personal development of 5 direct reports and circa 200 team members, via regular 121’s

• Experienced Project and Business Change Manager in Gaming and Finance using Agile scrum and Prince2 methodologies to lead teams and drive delivery, co-located and remotely across multiple countries• Responsible for raising, presenting and managing project approval submission including scope, budget, resource, timelines and ROI benefit cases• Responsible for roadmap creation and delivery, and associated stakeholder reporting, risk, issue and dependency management• Strong financial governance forecast and tracking • Experience of managing and leading 3rd parties, ranging from Payments and Gaming providers to Regulatory and Government bodies• Experience of managing Project kick offs and Agile ceremonies• Experience with JIRA, MS Project, Trello, SharePoint, and Aha!

• Responsible for the successful delivery of both Business and Technical change for Customer Services and Finance• Responsible for the control of budget and resource management plans ensuring they adhere to internal quality standards• Proactively establishing and maintaining effective relationships with all operational functions and matrix management of circa 50 people• Liaise with Customer Services, HR and Training to establish requirements and ensure the smooth roll out of change, whilst balancing the needs of the business