Robin Moritz Email & Phone Number

Lake Forest, Il

Point person for McKesson Wholesaler as well as various Distributors such as Cardinal, Pro Hospital Supply, and Metro Medical.Significantly reduced first-pass error rate by working proactively with Trading Partners, Field Reps, and Analysts through notification of issues, price discrepancies, contract eligibility, and reconciliation reports.Recommended and implemented updates for Training Manual and served as co-trainer for new hire Chargeback Specialists.Investigated and processed error and fatal chargeback lines to determine root cause for failure. Assisted trading partner with eligibility issues, questions, or contract/pricing errors. Created and maintained data maps.

Lake Forest, Illinois

Received various awards for outstanding service and field support including Soaring Ever Higher Award, Gate Continuous Growth Award, Golden Egg Award, Employee of the Month, and Midwest Territory Field Choice Award.Implemented all healthcare customer contracts achieving 100% accuracy rate throughout five years in position. Co-wrote order/inquiry procedures with comprehensive, detailed steps.Proactively researched and problem-solved pricing conflicts, payment terms, freight, and anniversary errors related to direct orders/inquiries. Provided Field Rep and trading partner support including ad hoc reports (e.g., Sales Usage Reports), price resolutions, and restacking of GPO/Individual contracts.Calculated customer contract rebates, processed anniversaries, product additions/deletions/changes, and assisted with I-Buy.Volunteer member of the Spirit Team enhancing employee satisfaction and motivation, and supporting local community charities.

Lake Forest, Illinois

Converted Abbott expired product to Hospira-labeled product and notified Data Agencies. Supplied label, package insert, and pricing information.Ran various reports including the Duplicate Tuc Price and Accrual Discrepancy Reports and the Profile Product Discrepancy Report.Added new customers and set up new products database in SAP. Deleted killed products from system. Made changes to list, retail, WAC, or government pricing as required through SAP system.

Lake Forest, Illinois

Created Compliance Department Procedures Manual as helpful tool for department.Produced and ensured accuracy of the monthly Contract Statement and Compliance Update Reports for customers.Reviewed and analyzed profiles to ensure accounts were compliant per contract terms. This was done through review and validation of customer indicative information in CAS, review and verification of contract information from customer files, and sales comparisons (through Business Objects query) of actual sales versus Customer Annual Disposable Purchase Commitment during reporting period.Followed up with Field Sales as to status of non-compliance of their customers.Updated Statement Log and Anniversary Run with pertinent data as work was completed.