direct line supervisor of 11 team members in the customer management department as part of our Supply Chain Strategy for our business unit of toolholders, special hydraulic systems and chuck jaws.Responsible for managing the team and improving its structures, maintaining a high level global forecasting with key account distributors and our most important branches abroad.My expectations to myself as a team lead in this important area of SCM is to never stand still. My mission is to lead me and my team to an order processing 4.0 that never loses sight of what's most important. Providing our customers and other stakeholders the best possible experience

Summary: Responsible for identifying, analyzing, planning, and executing operational and functional improvements in the overall supply chain. Executing improvements in inventory planning and forecasting, procurement and order fulfillment processes to increase customer satisfaction and improving operational efficiency. Implementing tools and installing processes and methods to support our on site purchasing and shipping department

Evaluation of consumption and planning data for more sensible planning of production capacities of products and their semi-finished products and C-Parts.Consolidation of figures, data and facts from global forecasting on a primary and secondary basis as well as consideration of future market sales factors for the lowest possible inventory ranges while ensuring delivery capability.Order coordination both nationally and internationally. Close networking with production plants abroad.

SAP Key User Sales & Distribution, Individual Customer Care, Order Fulfillment, coordinated our initiatives for shortening lead times and established methods and tools striving for a high level customer support structure. During this time I supported on site two SAP Go Lives for production plants in Germany and the US

Quotation and order processing, cross selling, key user SAP including training, improvement management.Business Development