Handling the span size of about 60 with the help of 3 team leader with the ratio of 1:21,handling 4 different portfolios (BKT-X, BCC,C_C,BKT-1) And Agenc's for Visit into collections and need tounderstand the performance and guiding the team leader how to increase the performance, all ways useto be SPOC for Manager and FLM's, Clint to understand the business and Clint requirements maintainingthe login need to take Care of billing vs Manpower and sharing the team  performance tack of shrinkage,attrition, delivering the performance on bases of Monthly Target, auditing the calls to understand thepain erea to improve the performance of span sharing the report and conducting weekly review with theTL to improve the performance , presenting the data with a client with the projection to achieve thetarget need to take interview and conducting brain storm session with the team leader with the agents tomotive everyone and preparing the roster for team leader and validating Agents roster to decreaseshrinkage and attrition, team planing target vs achievement, DRR planning, DATA Analyzing,