APPLICATION L3 & DBA• Business Intelligence Data Warehousing Support - DXC Technology• Performs investigation and provide effective and efficient resolution to complex issues.• Performs SQL database checks and monitoring such as tablespace usage, database locks, SQL tuning.• Appointed as Subject Matter Expert for an application, identifies top incident drivers and provides suggestion, implementation of guidelines and procedures to improve application services and reduction of incident occurrence.AZURE APPLICATIONS & CLOUD OPERATIONS SUPPORT• Business Intelligence Data Warehousing Azure Support - DXC Technology• Performs daily monitoring checks using Grafana dashboard, PowerBI, docker, Postgress and Confluence.• Monitors data processing and provides resolution to issues with the use of Microsoft Azure ADF, AAS databricks, Kudu and Airflow.• Manage end-users’ accounts and accessibility; provides technical expertise to end-users who create complex queries and reports.

• Organized and hosted internal townhall meetings.• Cross-functional coordination and collaboration between colleagues.

• Creates and provides documented procedures in managing incidents for the use of 1st and 2nd level support.• Responsible in ensuring that the documented procedures are updated timely.

OPERATIONS & DATA QUALITY L2• Business Intelligence Data Warehousing Support - DXC Technology• Performs both short-term resolution for incidents and requests related to ETL processing and development of preventive measures for the longer term.• Performs daily tasks using a variety of applications such as Unix, Control-M scheduling, Filezilla and SQL tools.