Grew an 8 salon Great Clips franchise to a total of 16 salons with double digit sales increase and customer count.Developed strong salon teams through successful recruiting, training and retention. Created a Brand Training module that took the franchise to a new level of customer service and empowered the salon teams. This module eventually was utilized throughout the SLC DMA.Streamlined operational efficiencies through developing strong management teams and succession planning.

Supervised business functions, employee staffing, customer outreach/ retention and financial accountability for 4 locations.Trained and mentored all management to maximize team performance, growth and financial goals.Revitalized underperforming teams and transformed profitability, productivity and staffing through targeted training and accountability.

Managed business expansion, revenue development and market gain for 10 Gap Kids and Baby Gap locations. Oversaw store merchandising, brand exposure and product availability.Mentored team members by instilling best practices for sales and customer service.Through strong recruiting, training and retention skills continuously maintained a talent pool of management and succession planning.