Robin Bradley Email and Phone Number
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Improved Consumer Experience & Simplify HealthcareCustomer-driven leader known for success in all aspects of customer relationship management and driving positive customer behavior through the creation of initiatives such as customer retention, customer loyalty, satisfaction and improving overall customer experience. High-level communicator, organizer, and problem solver, resolving conflicts and implementing strategies to improve processes and experience to meet business needs. Evident aptitude for establishing immediate rapport with peers, direct reports and individuals at all levels. Experienced Program Director with a demonstrated history of working in the insurance industry. Strong business development professional skilled in Business Process, Analytical Skills, U.S. Health Insurance Portability and Accountability Act (HIPAA), Team Building, and Management.
Health Care Service Corporation
View- Employees:
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Senior Manager Interplan Business SolutionsHealth Care Service CorporationChicago, Il, Us
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Senior Manager Interplan Business SolutionsHealth Care Service Corporation May 2023 - PresentChicago, Illinois, United States -
Lead Delivery ConsultantBlue Cross And Blue Shield Of Illinois, Montana, New Mexico, Oklahoma & Texas Dec 2019 - PresentChicago, IlThis position is responsible for driving delivery framework, contingency planning, business results and highly complex programs, consisting of multiple projects in support of assigned line of business strategy. Develops the delivery and contingency execution strategy, overseeing vendors, and business partners while managing various enterprise-wide high level projects. Ensures integration and serves as a functional business liaison in the development and implementation of program scope, timing and budgets based on the needs of the business. Responsible for tracking key program milestones and recommending adjustments to program leadership and team.
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Program Director/Inter-Plan ExecutiveAnthem, Inc. 2013 - Sep 2019Chicago, IlServed as Inter-Plan Executive and designated single point of contact for Blue Cross Blue Shield (BCBS) Association and other 35 Blue Plans. Directed Inter-Plan education across enterprise specific to BlueCard Program, National Account Program, and BCBS Global Core programs which included developing and implementing compliance training for enterprise and ad-hoc training as requested. Interpreted Inter-Plan Programs requirements for internal Anthem contacts. -
Manager Program ManagementBlue Cross And Blue Shield Association 2007 - 2013Chicago, IlLed and managed teams overseeing administration of Inter-Plan Programs including BlueCard, National Accounts, Away from Home Care and BlueCard Worldwide. Conceptualized and implemented education regarding product, program and service changes to Blue Plans. Managed project initiatives for enhancements to Inter-Plan Programs administrations. Built customer relationships and Blue Plan consents. Directed all business aspects of international and affiliate licensees. Served as liaison to National Anti-Fraud Department. -
Manager, PolicyBlue Cross Blue Shield Association 2006 - 2007Chicago, IlProvided direction, leadership, and oversight for team responsible for policy development, interpretation, and compliance efforts impacting Inter-Plan programs. Collaborated with BCBSA internal and external staff to ensure Inter-Plan Programs were compliant with BCBS License Agreements, Brand Regulations, and state/federal regulatory requirements. Drafted Inter-Plan Medicare Advantage Program Policies and Provisions. Monitored Licensee complaints with all Inter-Plan Policies for BlueCard, National Accounts, Electronic Claims Routing Process and Medicare Advantage.
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Plan Relations ManagerBlue Cross Blue Shield Association 2005 - 2007Chicago, IlLed educational sessions with Plan staff regarding Inter-Plan Programs and Initiatives. Conducted Blue Plan visits to provide coaching and training on Inter-Plan requirements. Served as liaison between Plan and Inter-Plan Programs staff communicating and addressing any issues/concerns.
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Manager, Bluecard Program Executive ManagerBlue Cross And Blue Shield Of Illinois, Montana, New Mexico, Oklahoma & Texas 1994 - 2005Tulsa, Ok
Robin Bradley Skills
Robin Bradley Education Details
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International Business
Frequently Asked Questions about Robin Bradley
What company does Robin Bradley work for?
Robin Bradley works for Health Care Service Corporation
What is Robin Bradley's role at the current company?
Robin Bradley's current role is Senior Manager InterPlan Business Solutions.
What is Robin Bradley's email address?
Robin Bradley's email address is ro****@****bsa.com
What is Robin Bradley's direct phone number?
Robin Bradley's direct phone number is (323)-333*****
What schools did Robin Bradley attend?
Robin Bradley attended Oklahoma State University.
What skills is Robin Bradley known for?
Robin Bradley has skills like Health Insurance, Insurance, Program Management, Vendor Management, Program Implementation, Analysis, Business Analysis, Business Process, Business Process Improvement, Data Analysis, Hipaa, Healthcare.
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