Vice President Customer Experience
Current
Jul 2022 - Present
AeroLeads people directory · profile
Robin Raymond Email & Phone Number
VP Customer Experience at Synchrony | Omnichannel Strategy, CX Innovation
at
Synchrony
1 work email found
@synchronyfinancial.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
VP Customer Experience at Synchrony | Omnichannel Strategy, CX Innovation
Location
Manchester, Pennsylvania, United States
Who is Robin Raymond? Overview
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Quick answer
Robin Raymond is listed as VP Customer Experience at Synchrony | Omnichannel Strategy, CX Innovation at Synchrony, based in Manchester, Pennsylvania, United States. AeroLeads shows a work email signal at synchronyfinancial.com and a matched LinkedIn profile for Robin Raymond.
Robin Raymond previously worked as Vice President Customer Experience at Synchrony and CX Consultant at Freelance. Robin Raymond holds Imba, Business from University Of South Carolina Darla Moore School Of Business.
Company email context
Email format at Synchrony
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{first}.{last}@synchronyfinancial.com
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Profile bio
About Robin Raymond
As a VP Customer Experience at Synchrony, I lead the development and implementation of new customer experiences across multiple channels, using data-driven insights and cutting-edge technology. With over 20 years of business experience and an MBA in International Marketing, I have a strong background in service design, customer experience orchestration, and omnichannel innovation.My mission is to create seamless, engaging, and impactful customer experiences that drive loyalty and growth for Synchrony and its clients.
Listed skills include Strategy, Leadership, Customer Relationship Management, Business Strategy, and 27 others.
Current workplace
Robin Raymond's current company
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12 roles
Robin Raymond work experience
A career timeline built from the work history available for this profile.
Cx Consultant
Freelance
Jun 2020 - Mar 2023
Director, Omnichannel Service Strategy
Spearheaded the development of new Customer Experiences across multiple channels to createa seamless experience using data driven insights. Propelled channel interaction innovation andtransformation in a highly matrixed organization. Maintained an innovation pipeline, utilizing newtechnology and smart workflows. Developed an omnichannel strategy and.
Feb 2019 - Jul 2020
Vice President Of Customer Experience
Headed a new Customer Experience department with responsibility for the multiple functions: Customer Experience Strategy & Planning, Product Development, Product Management, Insights & Analytics, Design & User Experience, Social Media Publishing and Care, Marketing & Communications, and Communications Delivery. Built a cross-functional team to prioritize.
May 2017 - Feb 2019
Service Design Director
Promoted design thinking within the business unit. Implemented an innovative service offer for customers. Created CX Design Communities to break silos, create shared goals, and anchor on the customer experience. ❖ Launched a new product, Proactive Travel Disruption Service, to clients in multiple markets within tight timeframes, moving the customer.
Mar 2016 - May 2017
Service Delivery Manager
Responsible for Global Operations Management for a Customer Contact Center. Managed a home-based workforce including front-office, mid-office, and back-office teams. Accountable for Program Management, including driving innovations, process improvement, and service design improvements to deliver excellent customer experiences.❖ Launched a Global Service.
Feb 2015 - Mar 2016
Senior Manager, Management Information Client Consulting
Managed a team of home-based MI Consultants, providing strategic insights to clients. ❖ Managed offshore vendor relationship. Sustained excellent c-sat scores and improved process timelines by 67%. ❖ Led 4 transformation projects to improve productivity, customer experience, and profitability: New Data Product, SalesForce Redesign, Consolidation of Global.
Oct 2012 - Feb 2015
Senior Manager, Project Management
Recruited to participate in a special global billing project, sponsored by the senior leadership team, to improve processes and develop new processes that assisted our organization in recapturing lost revenues of $12 million. ❖ Personally delivered $3.25 million, 25% of the goal, within the first six months of being on the project.❖ Developed a new process.
May 2011 - Oct 2012
Senior Manager, Online Consulting Team
Created a new organization to support clients in driving digital adoption and demonstrating customer savings through consulting on online programs. ❖ Successfully reduced client contractual penalties by $340,000 within portfolio by improving SLAs and renegotiating the contractual penalties clauses. Delivered reengineering savings of $363,000. ❖ Generated.
Oct 2008 - May 2011
Senior Manager, Online Program Engagement Consultant Team
Created a new service organization to support clients and Client Managers with our Online Products, Digital Reporting Tools, and Other Services. ❖ Partnered with key stakeholders and vendors to launch AXIOM, a new online travel booking tool. Executed on a plan to deliver training, automated tools, reporting, client communications, and change management.
Sep 2005 - Oct 2008
Client Relationship Manager
Established and deepened partnerships with strategic accounts within the marketplace; Using a consultative selling approach, demonstrated the value of our premium priced products/service despite resistance and objections.❖ Implemented the first fuel pump enabled rfid technology product, ExpressPay. ❖ Successfully developed relationships with C-level.
Oct 2002 - Sep 2005
Acquisition And Account Consultant
Managed a $20 million portfolio of cornerstone accounts with responsibility for client retention, account penetration, strategy development and increasing loyalty for a premium-priced service. ❖ Achieved improved relationships with several jeopardy cornerstone accounts by identifying problems and partnering with other departments to create win-win.
Jul 2000 - Oct 2002
3 education records
Robin Raymond education
Imba, Business
University Of South Carolina Darla Moore School Of Business
International Master Of Business Administration, International Marketing
University Of South Carolina
Bs, Business Management
University Of Baltimore
FAQ
Frequently asked questions about Robin Raymond
Quick answers generated from the profile data available on this page.
What company does Robin Raymond work for?
Robin Raymond works for Synchrony.
What is Robin Raymond's role at Synchrony?
Robin Raymond is listed as VP Customer Experience at Synchrony | Omnichannel Strategy, CX Innovation at Synchrony.
What is Robin Raymond's email address?
AeroLeads has found 1 work email signal at @synchronyfinancial.com for Robin Raymond at Synchrony.
Where is Robin Raymond based?
Robin Raymond is based in Manchester, Pennsylvania, United States while working with Synchrony.
What companies has Robin Raymond worked for?
Robin Raymond has worked for Synchrony, Freelance, Unitedhealthcare, Pennsylvania Higher Education Assistance Agency - Pheaa, and American Express Global Business Travel.
How can I contact Robin Raymond?
You can use AeroLeads to view verified contact signals for Robin Raymond at Synchrony, including work email, phone, and LinkedIn data when available.
What schools did Robin Raymond attend?
Robin Raymond holds Imba, Business from University Of South Carolina Darla Moore School Of Business.
What skills is Robin Raymond known for?
Robin Raymond is listed with skills including Strategy, Leadership, Customer Relationship Management, Business Strategy, Relationship Management, Crm, Strategic Planning, and Change Management.
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