Robin Reid Email and Phone Number

Provide management and leadership for the global compliance operations for the institution. Design, demonstrate, and build systems cross-functionally to enable effective governance activities. Build strong relationships with stakeholders to influence institutional, culture, strategies, and internal processes.• Help drive data-informed business decisions by distilling and presenting complex data insights to senior leadership by creating metrics and KPIs and constructing Power BI Dashboards. Designed workflows and metrics that reduce the educational program approval timeline from 3 years to 18 months.• Exhibited verbal communication skills by constructing a departmental restructure plan, 5-year strategic plan, and the corresponding presentation. Presented plans 10 times across the multi-national institution.• Main point of contact for external and internal stakeholders. Improved the team’s email and instant message average response time to less than 48 hours by creating a SharePoint Ticketing System.• Developed and executed 1st ever Departmental Operations Calendar Tracker.• Increased team’s task completion rate by 44% from the prior year by maintaining accountability for tracking and closing action items and by encouraging staff’s use of Teams, Task Planner, SharePoint, and Power BI. • Composed and launched the 1st ever-monthly compliance escalation report for communication to C-suite executives. This escalation report identifies risks, root causes, and issues findings and makes recommendations for improvement and mitigation.• Servant leadership and team building: support, coach, mentor, and train all staff. Establish clear direction and culture of trust, healthy conflict, commitment, accountability, shared results, and regular and effective performance communications. Conducted monthly 1- on-1 meetings with immediate reports.

Led strategic planning, customer engagement services, and general business operations for the department including finances, budget, headcount, vendors, forecasts, grants management, and discretionary spending tracking. Led all program management design, implementation, and operations efforts. Relevant Accomplishments:• Managed the oversight of administering, reconciling, budgeting, and disbursing over $19 million of grant, loan, and scholarship funds.• Identified lack of internal controls risks. Reduced bad debts by 98% by collaborating with the engineering team to create 50+ reports and custom software tools. Used tools and reports to analyze data, monitor workflow processes, and complete financial management reporting. • Servant leadership and team building: support, coach, mentor, and train all staff. Establish clear direction and culture of trust, healthy conflict, commitment, accountability, shared results, and regular and effective performance communications. Conducted monthly 1- on-1 meetings with immediate reports. • Planned and executed 1st ever comprehensive internal and external policy and procedures publication.• Planned and executed communications plan with students, internal stakeholders, third-party vendors, regulatory agencies, and grantors. • Supervised internal annual compliance audits in preparation for the yearly external compliance audit process. Reduced internal audit completion time to 2 months.• Oversee annual filings and external audits. • Project Manager for the implementation of 3 separate software tools during my tenure.

• Attention to Detail - Identified discrepancies in institutional renewal application that lead to the discovery of 10 years of improper payments totaling over $350,000 of liabilities.• Audit Complexity - As an entry level auditor completed and closed out one of the most complex reviews in the country during that fiscal year. Established liabilities of over $6M for one audit.• External Audit: Investigated fraud, conducted risk assessments, developed test plans, and led audit fieldwork. Conducted and managed field compliance and financial audits: accounting, privacy, security, and operational regulations.

● Data Analysis & Reporting: Employed data query writing tools to compile, analyze and develop over 50 standard and ad hoc reports that tracked KPI’s, compliance with regulations, provided survey data for outside agencies, and provided basis for business decisions.

● Project & Program Management: Led numerous construction projects: