Manage strategic projects for Financial, Multifamily and Commercial Clients. Success Leader ultimately responsible for clients’ successful deployment and implementation of all accounting solutions. Ensure clients derive maximum value from their investment with RealPage and utilize all products using best practices.• Coach clients through organizational change management best practices.• Transition client data from existing platforms to new environment.• Trusted advisor for internal and external clients on RealPage Financial Suite and RealPage Commercial Property Management and provide pre-sales consulting.• Trained internal Corporate Training team on RealPage Commercial and built their training environment.• Co-Leader of cross-functional Financial Suite council to ensure proper practices are followed, team members are trained and client facing documentation is updated.

Owned competitive analysis and requirement building and mapping, which led to RealPage acquisition of Buildium. Transitioned to Director of Operations for Commercial. Created operational processes and workflows to enhance efficiency of the Implementation team.• Led successful transition from SalesForce to HubSpot. Customized layouts, processes and workflows for Sales and Implementation teams. Migrated client and contract data.• Created and implemented a customer survey strategy. Implemented a KPI feedback process and connected Clients with subject-matter experts and additional training opportunities.• Oversaw and coordinated Commercial Order/Contract Management. Acted as the first point of contact for all new clients.• Instrumental in developing the Ready, Set, Go Implementation and Client training processes.

Owned entire customer lifecycle and experience for the top national accounts (over 840,000 units) to drive cloud software business. Conducted competitive analyses to identify opportunities, reporting and analysis for customer success with the InfoTycoon products.• Fostered relationship success by managing long- and short-term sales cycles knowledge of clients’ infrastructure.• Collaborated and communicated closely with executive team and clients’ internal departments (Operations, IT, Risk Management, Senior Management) to turn due diligence requirements into sales opportunities.• Generated new business by creating strategic plans and execution to exploit business development opportunities and new client relationships.• Delivered superior sales and account management service to customers and guided internal coordination of product launches.• Partnered with clients’ organizational departments to best serve and support their needs and timing.• Captured customer needs to drive back into software development and release schedules.

Led the Yardi implementation team to support clients’ rollout and training with new products and onboarding the Yardi platform after transition of new ownership. Developed and strengthened customer relationships during a vigorous, high value, transitional environment.• Mentored and directed a team of 15+ employees and provided strong cross-functional leadership.• Supported property management teams with product knowledge and operational experience to gain trust and create open communication between Yardi and clients.• Utilized competitive intelligence with industry research to recognize and refine business development opportunities with current and new clients.

Led multi-tier organization of 75 employees supporting utility expense management. Worked collectively and successfully with regional and corporate clients to achieve cohesive training and documented processes and delivered on-hand customer support and satisfaction with quality results. Additional titles held: Assistant Director and Director of Portfolio Management, Director and Sr. Director of Client Services, and Sr. Client Relations Manager.• Managed the entire client services and portfolio management teams for large and small clients totaling over 50,000 units• Developed standards and guidance to create training, reporting, and strong management practices that led to double-digit revenue growth• Drove all set up and training for new team members within the portfolio management team• Delivered tailored training for internal and external customers on systems and reporting

Led multi-tier organization of 75 employees supporting utility expense management. Worked collectively and successfully with regional and corporate clients to achieve cohesive training and documented processes and delivered on hand customer support and satisfaction with quality results. Additional titles held: Assistant Director and Director of Portfolio Management, Director and Sr. Director of Client Services, and Sr. Client Relations Manager.• Managed the entire client services and portfolio management teams for large and small clients totaling over 50,000 units.• Developed standards and guidance to create training, reporting, and strong management practices that led to double-digit revenue growth.• Drove all set up and training for new team members within the portfolio management team.• Delivered tailored training for internal and external customers on systems and reporting.