• Helped support daily management of department duties for 60 workstations, including allocation of labor and job assignment duties• Facilitated meetings such as start-up sessions and WorkingWell Huddles• Identified and escalated barriers to Operations Leaders for resolution• Guided and executed standard work in the areas of Safety, Quality and Productivity through audits to meet daily operational goals

• Orchestrated daily morning stretches to promote team cohesion and productivity at the beginning of each shift• Oversaw operations across two floors encompassing 60 workstations, ensuring efficient staff allocation, implementing quality control measures through associate coaching, conducting audits, while managing down stack processes, monitoring scan activities, and fostering a motivated work environment, resulting in the achievement of operational objectives• Provided comprehensive training and coaching to associates on Pack and Sort Batch paths, ensuring adherence to operational standards and optimizing workflow efficiency• Delivered engaging training materials and modules for associates, utilizing multimedia tools and interactive methods to enhance learning experiences and retention rates• Executed onboarding sessions for new team members, acquainting them with company protocols and safety procedures, contributing to a smooth integration process

• Implemented proactive measures to analyze and resolve inventory discrepancies within Stow & Decant processes, employing analytical skills and attention to detail, resulting with a goal of reducing inventory errors• Advised colleagues in utilizing Amazon software to enhance inventory management proficiency, sharing knowledge and best practices to increase team competency• Liaised between operations teams and IT support, facilitating communication and troubleshooting efforts to resolve technical issues impacting inventory management

• Organized and coordinated QA & UAT planning, execution, and defect management activities, ensuring seamless alignment with project objectives and timelines to reduce testing cycle times• Led as cross line of Business Project Test Lead/ Coordinator/ Project Manager, overseeing testing efforts and ensuring adherence to quality standards and project timelines, resulting in improvement in project efficiency• Created and executed detailed test plans, meticulously outlining testing strategies and priorities, resulting in improvement in test coverage and accuracy

• Spearheaded as Project Test Lead, orchestrating testing efforts and coordinating resources effectively to ensure timely delivery of quality assurance objectives to improve project efficiency• Prepared and executed manual and automated test scripts to validate new functionalities across various browsers, guaranteeing seamless compatibility and full functionality across all platforms• Facilitated defect triage discussions to validate and prioritize defects during test cycles, improving efficiency in defect resolution and minimizing project delays• Mentored and guided new and junior team members, fostering a collaborative learning environment and enhancing team performance