More than 25 years experience in Client (Customer) Service and Training on a domestic U.S. and Global level helping clients find solutions, educating and mentoring others. Developing Content, Subject Matter Expert. Presentation and Training for large groups and one on one settings. Needs and Content Retention Analysis. 8+ years experience leading professional teams.By leading operational teams, over-seeing cross-functional projects, working with thousands of clients and driving significant change management initiatives, Robin has demonstrated effective values-based leadership, team building, program management, training and adoption skills.Specialties: Strategic thinking; structured problem solving, issue identification, analysis, and resolution/recommendation generation; change management, people leadership; training design, content creation, facilitation, adult learning methods and public speaking.View my IRI Certification and Badges https://app.openbadges.me/view/#!/collection?collectionid=4da88389-416a-4e9c-9eb4-038d31fc5c9c
Listed skills include Analytics, Segmentation, Customer Insight, Competitive Analysis, and 46 others.