Robin Roy Email and Phone Number

Organizing shift schedules for team membersMonitoring attendance, tardiness and time offAssigning duties to specific employees based on role and skillsSupervising employees and assisting with tasks as necessaryConducting performance reviews and sharing feedback with both upper management and team membersManaging employees requests and transgressionsTraining new and current team members on tasksHandling customer issues and managing conflictsAdhering to company policies and health, safety and employment standardsBalancing cash drawers and preparing cash deposits

Customer service agents are in attendance at train stations during the day.Our responsibilities include assisting passengers, educating the passengers,welcoming customers, Helping their needs to utilise train services and facilities,assisting all customers with general enquiries and monitoring the trains and stations for cleanliness,safety and providing a world class service.

Overseeing a team of waiters, ensuring that our standards are adhered to. Overseeing and assisting in the set up of the dining room including table settings, waiter stations and stock. Handling complaints in a timely and efficient manner. Ensuring that licensing laws, health and safety legislation is adhered to.

Lead service Representative in operation at Saudi Airlines catering company.Giving trainings for service Representative about aircrafts galley plans & flight handling procedure.updating all catering order and make sure that all staff who's handling the flights following the work procedures&ramp safety.supervise the operation of catering trucks to ensure they reach load -up the aircraft on schedule.coordinate with all departments in the operations such as Apron office, Traffic and Dispatch office by Radio communications. Handling all Sudia flights Domestic and international including foreign airlines(Lufthansa,British Airways,Air France, Philippine Airlines, Middle East,Air Morocco, Ethiopian Airlines, Royal Jordan, Biman Bangladesh Airlines and Indigo Airline).Make sure that the aircraft has been loaded as per Galley loading plan..