Robin Russell work email
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Robin Russell personal email
I have a wealth of experience in customer service and client support roles, spanning several years and diverse industries. My skills and experience include:- **Customer Service Excellence:** Throughout my career, I have consistently provided top-notch customer service. I have assisted customers with orders, resolved issues, and handled escalations effectively.- **Call Center Management:** I have a strong background in call center operations, having recruited, trained, and supervised call center representatives. I am skilled in delegating tasks, mediating conflicts, and ensuring optimal team performance.- **Client Support:** I have supported clients in various capacities, from debt settlement accounts to onboarding processes. My ability to assist clients via multiple channels, including phone, email, and mail, has been a key asset.- **Technical Proficiency:** I am proficient in a range of software and systems, including MS Word, Excel, PowerPoint, Outlook, and more. This technical expertise has allowed me to streamline processes and effectively manage campaigns.Overall, my extensive experience in customer service, combined with my management skills and technical proficiency, makes me a well-rounded professional capable of delivering exceptional support and service to clients and customers alike.
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Customer Service RepresentativeCalifornia Water Service Sep 2023 - PresentWashington, United States -
Contact RepresentativeSocial Security Administration Oct 2022 - Sep 2023Washington, United States -
Public Benefits SpecialistWa Department Of Children, Youth, And Families Jul 2019 - Jan 2022Provides comprehensive and on-going assessment of casework needs for child, parent(s)/guardian and foster parent(s) as it pertains to outsourced child care. Prepares written and verbal reports, documentation, and interagency communications regarding program areas and case details. Provide relevant support and services for caregivers; employing efficient and effective communication, verbally and written, in English or other language as required. Performs quality assurance on documentation, case management and payment initiations. -
ConsultantBlue Nile Oct 2018 - Jul 2019WashingtonAssisted customers with orders. Created varied trouble tickets to resolve customer issues Assisted customers with purchasing recommendations. Reviewed escalations and disputes to provide solutions to management and fraud departments. -
Support ManagerFremont Law Group Nov 2015 - Jun 2017CaliforniaProvided assistance to clients in regards to their debt settlement accounts via mail, telephone, and email. Processed training and coaching of new hires.Established a higher call center standard to capture essential qualities of high- level clients through feedback surveys to capture new quality metrics.In collaboration with the staff attorney prepared legal responses for clients.Handled dissatisfied clients and provided business solutions as needed.
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Talent Acquisition CoordinatorAdvantage Solutions: Sales, Marketing, Technology Jun 2014 - Nov 2015CaliforniaEffectively provided candidate onboarding support from initial offer to hire and working.Worked in a lead capacity reporting directly to department supervisor administering the daily delegation of onboarding tasks to the TA OB department. Successfully prioritized heavy work volumes ensuring appropriate coverage for inbound/outbound call queues. Prepared and coordinated the department’s workload including initiation, monitoring, gauging, and tracking of the departments Cisco Cameo auto dialer campaigns. Executed strategic call center techniques to appropriately convey time urgency for completion of onboarding tasks. Streamlined processes on an ongoing basis through regular review of department successes of workflow bin completion and candidates hired. Daily review of call analytics with various departments to ensure successful campaigning -
Call Center And Office SupervisorLawrence & Associates Oct 2011 - Mar 2014CaliforniaRecruited, trained, and organized developmental plans for individual call center representatives. Maintained employee commission records through Debtmaster database. Processed and received payments regarding past due accounts successfully decreasing the amounts owed. Collected and processed all client correspondence. Assisted in escalated calls from junior staff. Skilled in delegation of tasks, mediation of group conflict, and time management of 40 employees. Assisted and coached employees to ensure staff was properly trained and functional strong
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Client Services Team LeadBayview Law Group Aug 2009 - Sep 2011CaliforniaProvided assisted to clients with their debt settlement accounts via mail, telephone, and email. Training, coaching, for multiple call centers.Established a higher call center standard to capture essential qualities of high- level customer service. Negotiated settlements on client files maintaining 45% saving on debtLead a team eight employees in the call center. Handled irate clients and provided business solutions as necessary. Managed compliance project resulting in a 90 % completion rate
Robin Russell Skills
Robin Russell Education Details
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Accounting -
Business Administration And Management, General
Frequently Asked Questions about Robin Russell
What company does Robin Russell work for?
Robin Russell works for California Water Service
What is Robin Russell's role at the current company?
Robin Russell's current role is Stay Grateful!.
What is Robin Russell's email address?
Robin Russell's email address is rr****@****law.com
What schools did Robin Russell attend?
Robin Russell attended Capella University, Western Governors University.
What skills is Robin Russell known for?
Robin Russell has skills like Customer Service, Marketing, Sales, Social Media Marketing, New Business Development, Marketing Strategy, Business Development, Negotiation, Account Management, Real Estate, Online Marketing, Small Business.
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