Robin Rust Email & Phone Number

Oversee planning and delivery of agency-wide services related to mobile devices, conference room upgrades, workstations, and phone lines. Ensure seamless coordination and efficient deployment of mobile devices. Develop and implement strategic plans for conference room upgrades. Foster strong communication and collaboration with inter- and intra-agency teams. Ensure the agency receives optimal workstation setups and swiftly address technical issues. Combine leadership, technical expertise, and project management skills with timely communication to drive organizational efficiency and productivity.

Led a team of skilled business analysts in transforming data-driven insights into actionable strategies. I supervised comprehensive analyses to enhance business processes, identify growth opportunities, and optimize performance across key projects. My role involved collaborating with agency-wide, cross-functional teams to ensure seamless integration of process and data analysis into strategic planning. Known for my leadership, analytical acumen, problem-solving skills, and effective communication, I consistently drove impactful decisions that aligned with organizational goals, delivering high-value results that contributed to the agency’s success.

St Paul, Minnesota, United States

Working with and developing BA team to bring innovation and process improvement to MnDOT.

Greater Minneapolis-St. Paul Area

Creating automated workflow processes using Metastorm BPM.

Eden Prairie, Minnesota

Design and maintain engaging, innovative, corporate level, 6 month on-boarding program for sales, carrier, and operations representatives; includes guides for facilitators, coaches, and participants, classroom and event materials, covering customer and carrier sales, technical training, customer service, and problem solving skills. UtilizeCreative Cloud suite and Microsoft Office programs to create documents ready for print. Supportenterprise initiatives by incorporating them into program content. Consult with SMEs andstakeholders to ensure alignment across all divisions. Use data from participant surveys, leaderassessments and Net Promoter Scores(NPS) to drive prioritization and decision making.Accomplishments: Established regular update process for large scale program, incorporatingfeedback from multiple sources, prioritizing updates and communicating to affected groups.

Eden Prairie, Mn

Scheduled, delivered, and maintained on-boarding certification program for the 5 nation-wideLTL Service Centers. Conducted needs analysis, defined role expectations, documented careerpathing, and created continuing education trainings for existing LTL Service Center employees.Accomplishments: Consulted with leaders at all levels, from multiple locations to conduct needsanalysis and Incorporated feedback to create on-boarding program; documented roleprogression for LTL Service Center staff, based on leadership needs.

Eden Prairie, Mn

Created, scheduled, and delivered on-boarding certification program for the 5 nation-wide LTLService Centers. Performed account process improvement reviews at each LTL Service Center toincrease efficiency and reduce operational time spent on priority accounts. Delivered processrecommendations to LTL Service Center staff and followed up with regular check-ins to ensureadherence to recommendations, assist in barrier removal, and validate realization of time and costsavings.Accomplishments: Coordinated and leveraged subject matter experts (SMEs) to develop content.Process improvements benefitted reviewed accounts directly but due to a strong changemanagement process, additional opportunities were revealed and implemented for additionalaccounts.

Supervised team of 7-12 operations representatives, ensured operational excellence andindividual development. Managed account implementations, continuous process improvement(CPI) and execution, leveraging available resources to fully meet and exceed customer servicelevels for daily shipments. Proactively engaged key stakeholders with recommendations toaddress proprietary IT system limitations and build new capabilities contributing to improvedefficiency across the enterprise. Supported team in setting and accomplishing goals to furtherbusiness initiatives.Accomplishments: Identified and implemented operational efficiencies through automation toreduce headcount significantly. Created team based on-boarding program to ensure consistenton-boarding experience and training.

Chaska, Mn

Designed, developed and successfully delivered comprehensive programs to create active ways for children to explore the vital links between themselves, plants and the earth through school visits, arboretum field trips, summer day camp, children's garden and urban CityFresh program. Developed staff, coordinated volunteer and staff schedules, recruitment of program participants and evaluation of curriculum and teaching effectiveness to improve all programs.