Experience Lead
CurrentWorking with a talented team of research and design people to create better outcomes for our customers and the business.
Feb 2024 - Present
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Robin Say Email & Phone Number
User Experience Lead @ Schroders.com | Research | Design
at
Schroders
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Profile completeness 86%
Current company
Role
User Experience Lead @ Schroders.com | Research | Design
Location
Horsham, England, United Kingdom
Company size
Who is Robin Say? Overview
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Quick answer
Robin Say is listed as User Experience Lead @ Schroders.com | Research | Design at Schroders, a company with 4408 employees, based in Horsham, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Robin Say.
Robin Say previously worked as Experience Lead at Schroders and User Experience Lead at Fidelity International. Robin Say holds 2.1, Business Studies (Major) Religious Studies (Minor) from Canterbury Christ Church University.
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Schroders
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Profile bio
About Robin Say
With over 20 years of experience in user experience research and design, I am passionate about creating better customer experiences that align with business value. My core competencies include user research, user experience design, user interface design, user experience writing, web analytics, and web development. I am currently working on something new for Fidelity International, a leading provider of investment solutions and retirement expertise.Previously, I was the Digital Experience Director at ROCK Insurance Group, where I improved services to our customers through all channels. I delivered a new white label system and back office tools, as well as designed and implemented quote and buy capabilities across web and call center. I also redesigned the documentation for Vigilis Home, a product of Vigilis Insurance Services, where I was the Head of Digital. In both roles, I leveraged my skills in UX, UED, UX writing, and web analytics to enhance the customer journey and satisfaction.
Current workplace
Robin Say's current company
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Schroders
8 roles
Robin Say work experience
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Aug 2019 - Jan 2024
Digital Experience Director
Creating better customer experiences through better design.My role is to improve services to our customers through all channels. Delivering a new white label system and back office tools.
Jun 2018 - Aug 2019
Head Of Digital
Vigilis Insurance Services
Responsibility for digital across Vigilis Direct utilising skills in UX design, UI design, UX writing, web analytics and web developer. Design and delivery of quote and buy capabilities across web and call centre plus documentation design for Vigilis Home.
Mar 2017 - May 2018
Head Of User Experience
Led a team of 6 user experience designers and researchers across multiple projects and products. Led the digital transformation project for Motor Insurance for More Than managing a multi-disciplined team.
Jun 2015 - Mar 2017
Senior Ux Designer
Lead UX designer for the Motor scrum team, responsible for iterative improvements and new motor concepts.
Jul 2014 - Jun 2015
Head Of Ecommerce (Interim)
Axa Direct And Partnerships
Redesigned and introduced responsive design to AXA Insurance for the Motor sales journey achieving an 18% uplift in straight through mobile conversion. Driving high levels of self-service adoption and delivering cross sell initiatives.
Feb 2013 - Jun 2014
Senior Website Manager
Design of Motor, Home and Travel insurance sales and service journeys for Swiftcover and AXA, achieving uplifts in conversion and helping to grow the business from 30,000 customers when I joined to over 1,000,000 customers within 3 years.
Jan 2010 - Feb 2013
Team & coworkers
Colleagues at Schroders
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DC
Darren Carpenter
Colleague at Schroders
London, England, United Kingdom, United Kingdom
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MM
Michael Mauricio
Colleague at Schroders
Greater Sydney Area, Australia
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HS
Harpal Singh
Colleague at Schroders
London, England, United Kingdom, United Kingdom
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HE
Harri Evans
Colleague at Schroders
Greater Brighton And Hove Area, United Kingdom, United Kingdom
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PC
Philip Chandler
Colleague at Schroders
Greater London, England, United Kingdom, United Kingdom
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JD
Jessica Devina
Colleague at Schroders
Jakarta, Indonesia, Indonesia
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SR
Shaam Ramdhari
Colleague at Schroders
Lunteren, Gelderland, Netherlands, Netherlands
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PW
Peter Wong
Colleague at Schroders
South Croydon, England, United Kingdom, United Kingdom
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LO
Lisa Odhiambo
Colleague at Schroders
Nairobi, Nairobi County, Kenya, Kenya
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NP
Nicholas Paladini
Colleague at Schroders
Switzerland, Switzerland
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Darren Carpenter
Colleague at Schroders
London, England, United Kingdom, United Kingdom
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MM
Michael Mauricio
Colleague at Schroders
Greater Sydney Area, Australia
View →
HS
Harpal Singh
Colleague at Schroders
London, England, United Kingdom, United Kingdom
View →
HE
Harri Evans
Colleague at Schroders
Greater Brighton And Hove Area, United Kingdom, United Kingdom
View →
PC
Philip Chandler
Colleague at Schroders
Greater London, England, United Kingdom, United Kingdom
View →
JD
Jessica Devina
Colleague at Schroders
Jakarta, Indonesia, Indonesia
View →
SR
Shaam Ramdhari
Colleague at Schroders
Lunteren, Gelderland, Netherlands, Netherlands
View →
PW
Peter Wong
Colleague at Schroders
South Croydon, England, United Kingdom, United Kingdom
View →
LO
Lisa Odhiambo
Colleague at Schroders
Nairobi, Nairobi County, Kenya, Kenya
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NP
Nicholas Paladini
Colleague at Schroders
Switzerland, Switzerland
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2 education records
Robin Say education
2.1, Business Studies (Major) Religious Studies (Minor)
High School
Archbishop Tenisons School
FAQ
Frequently asked questions about Robin Say
Quick answers generated from the profile data available on this page.
What company does Robin Say work for?
Robin Say works for Schroders.
What is Robin Say's role at Schroders?
Robin Say is listed as User Experience Lead @ Schroders.com | Research | Design at Schroders.
Where is Robin Say based?
Robin Say is based in Horsham, England, United Kingdom while working with Schroders.
What companies has Robin Say worked for?
Robin Say has worked for Schroders, Fidelity International, Rock Insurance Group, Vigilis Insurance Services, and Rsa.
Who are Robin Say's colleagues at Schroders?
Robin Say's colleagues at Schroders include Darren Carpenter, Michael Mauricio, Harpal Singh, Harri Evans, and Philip Chandler.
How can I contact Robin Say?
You can use AeroLeads to view verified contact signals for Robin Say at Schroders, including work email, phone, and LinkedIn data when available.
What schools did Robin Say attend?
Robin Say holds 2.1, Business Studies (Major) Religious Studies (Minor) from Canterbury Christ Church University.
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