Robin Scheving Email & Phone Number

Summary: Highly committed professional with a proven track record in customer service, hospitality management, and team leadership. Over 25 years of cross-sector experience in customer-facing roles, skilled in conflict resolution, and adept at operational excellence. Experience:CSS – Malwarebytes• Excelled in B2C user support for subscription, account management, and troubleshooting, consistently meeting and exceeding KPIs.• Displayed initiative by taking on complex tasks and projects, including monitoring channels and escalated issues.• Mentored and developed team members, enhancing individual skills and overall team performance.Food & Beverage Manager• Led a diversified team of 10, handling both customer-facing and back-of-the-house operations.• Adapted menus and services to meet customer preferences, achieving a daily footfall of around 80 customers.• Used customer feedback for continual service improvement, resulting in high levels of satisfaction.Front of House manager• Managed efficient restaurant operations by refining service standards and enhancing customer interactions.• Built a team of 25 staff, leveraging complementary skills for improved efficiency.Independent Business Owner• Successfully founded and led two businesses, one in telecommunications and another in retail.• Demonstrated a strong skill set in business development and client relationship management.• Ensured high-quality offerings, establishing strong brand loyalty and growth.Education & CertificationsGraphic Design certification – 2015, Rasmussen University, Fargo, NDSkills:• Team Management & Leadership• Conflict Resolution & Negotiation• Customer Service & Relationship Management• Rapid Adaptability & Change Management• Training & Staff Development