I offer guidance on how the IT department can support business units, covering applications, infrastructure, and hardware. I assess the viability of new technologies and platforms, considering their cost-effectiveness. My role involves gathering IT business requirements primarily from the IT Department to enhance programs and projects. I create innovation program roadmaps by aligning with both business and IT needs, mapping out comprehensive project plans for application and infrastructure development, conducting feasibility studies, and effectively communicating resource allocations with management.

I primarily focused on overseeing both external and internal IT audits such as ISO 27001 and Internal Revision. Additionally, I was responsible for the operation, analysis, optimization, and enhancement of the IT Service Management (ITSM) infrastructure, which encompassed Microsoft 365, SharePoint Server, and Online platforms. My role involved ensuring compliance, efficiency, and continual improvement within these areas.

In this role, my focus was on the implementation of IT projects with main responsibilities for business analysis, specification, conception and implementation of IT solutions, alongside stakeholder and customer management. Additionally, I led interdisciplinary and international project teams, oversaw monitoring, controlling, and management reporting, coordinated with external service providers, ensured compliance with various regulations such as change management, data protection, and IT security, facilitated the transition of applications into operational use, and applied agile (SCRUM), traditional, and hybrid project management methodologies.

During this 3-year dual course of study in "Business Economics and Computer Science" I gained practical IT experience in supporting IT consulting (configuration and implementation of the in-house software solution), carrying out software tests and at the HelpDesk with processing customer tickets collected.