Patient Care Coordinator ICentene - Foundation Care, Earth City, MO 2018-CurrentHandle inbound and outbound calls, including the processing and upkeep of pharmacy orders and handling of order inquiries and issues.· Reach out to all new patients and introduce them to services and products via telephone.· Respond to incoming calls and answer any related questions.· Maintain patient census and reach out to patients prior to them needing their medications.· Offer any additional support or assistance, such as consultations with pharmacists and classes.· Process payments in the form of credit card transaction.· Schedule delivery of medication after all patient needs are addressed. · Document all related communications with pharmacy personnel, patients, physicians, nursing agencies and other related individuals.· Provided technical support to physicians, nurses and patients.· Assist and maintain all related pharmacy records (prescriptions logs, care plans, medication profiles, and any other related files) as determined by the pharmacist.· Perform various related tasks as determined by management or the State Board ofPharmacy or Joint Commission.