Robin Scott Email & Phone Number

Derby, Gb

Doncaster, Gb

Doncaster, Gb

Leading the Quality Team and working conjointly with the many departments which make up our Group Support Centre. Managing inputs and analysing data with a hands on common sense approach.Ensuring our supply partners products meet the thresholds of acceptability, with the main focus on right first time and customer satisfaction .Key insights to date,..>Launched dfs Code Of Practice across a world wide supply base.>N.P.S strategic plan implemented to achieve increased customer satisfaction.>Leading and planning to guide dfs into specification buying. >ESG implementation across a world wide supply base.>Leading a key piece regarding Modern Day Slavery in conjunction with Ardea International.

Doncaster, Gb

Group Quality Manager. Responsibilities and key highlights to date include:- Partnered with the British Standards Institution to obtain the British Kite Mark against DFS Furniture- Assessed and restructured the Quality department in line with actual and forecasted manufacturing growth- Implemented the Fire and Furnishings Fire Safety Regulations Scheme in conjunction with the Furniture Industry Research Association (FIRA)- Embraced the companies N.P.S strategy taking dfs manufacturing to record level scores for customer satisfaction .

Leicester, Leicestershire, Gb

Quality Control Manager for the upholstery section of Next Retail. Key responsibilities and highlights included:- Introduction of end of line inspection on production line, reporting procedure for Upholstery faults and recruitment of quality supervisory team to oversee these processes- Management of suppliers: including auditing offshore suppliers to identify sources of faults, escalating ongoing quality issues, introducing reporting procedure for faults relating to suppliers and participating in regular panels for supplier reviews- Liaising with senior management on a regular basis to guide them through the design and development process and how it can benefit Next Furniture, along with producing reporting on external supplier returns- Implemented a thirteen point examining standard for Quality Control in the firm

Doncaster, Gb

Responsibilities include: 1) Report directly to the manufacturing production director. 2) Implement and maintain a quality structure for five manufacturing sites. 3) Implement and maintain a quality recording process for five manufacturing sites. 4) Management and Training of a team of five quality managers. 5) Management of a team of two communication production controllers. 6) Management of a team of four apprenticeship training officers. 7) Liaising with head office customer service 8) Liasing with all dfs stores.(109) Key Achievements 1) Wrote (With my son) and implemented an IT Quality Centre for reporting manufacturing faults. 2) Wrote and implemented Quality Standards. 3) Wrote and implemented Standard Operating Procedures. 4) Wrote and implemented Quality Trackers. 5) Wrote and implemented Quality Alerts. 6) Wrote and implemented Quality Circle of Communication. . 7) Supported introduction of NPS within the manufacturing division. 8) Maintained tier two audits. 9) Maintained tier two quality supply.10) Implemented scanning of service parts three manufacturing sites.11) Launched Desired Future State.12) Set up and supported dfs manufacturing apprenticeship scheme for upholstery/sewing.Main Achievement DFS Manufacturing consistent improvement over three years DFS Manufacturing complaints within five days to the customer improved ...24.1% DFS Manufacturing complaints latent defects (After five days) improved.......16.3% DFS Manufacturing Service parts turnaround improved by ............................68.7%

Responsibilities include:1) Reporting directly to the Directors of Whitemeadow Furniture.2) Implementing a Quality System within the company, including goods in to finished product.3) Monitoring and rectifying quality issues where necessary, establishing systems to prevent problems reoccurring.4) Management of the Quality Team.5) Management of the Customer Services Department.6) Management of the Parts Department.7) Undertaking customer service visits and acting on any findings accordingly.8) Carrying out inspections on the delivery of finished products and the warehousing of stored products.9) Liaising with store managers and service managers.10) Producing regular reports for the Directors and other key personnel, keeping communication up to date and accurate while providing information regarding recurring issues and trends.11) Training members of the production team to enable them to detect and prevent errors during production.12) Recruiting quality personnel where required, and training these to an expected high standard.Key Achievements:1) Implementing and analysing a quality reporting system.2) Setting up a Customer Service and Parts Department.3) Setting and writing standards within the company.4) Introducing FIRA and The Furniture Ombudsman to Whitemeadow Furniture and having responsibility for their implementation within the company.5) Setting up and overseeing the Fabric Inspection Department within the company.

Responsibilities included:1) Working alongside the designer to ensure the Development department ran smoothly and efficiently.2) Following a process design from a drawing to a final sample.3) Following a process from sample to shop floor production and evaluating the first set of product being produced through the factory. 4) Completing a handover with production for all new models.5) Assisting in the preparation and setting up of Furniture Shows.

Responsibilities included:1) Producing furniture to a high standard and maintaining quality at all times.2) Assisting and training new upholsters.

Education record

Education record

Education record