Robin Scott Email and Phone Number
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I have always put time aside to ensure that I possess a healthy social life. I enjoy spending time with my family and have a variety of friends and colleagues, with many different interests.I enjoy taking the time to develop both my skills and knowledge further, through both reading and actively learning. I am always eager to participate in any opportunities that arise which may enable me to continue to further my professional development.I frequently take part in a variety of leisure activities, being an avid walker with my cocker spaniel and enjoy participating in mountain climbing and fly fishing. I am a member of a health club and enjoy using the gym and regular swimming.
Furniture Industry Research Association
View- Website:
- fira.co.uk
- Employees:
- 51
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Non Executive DirectorFurniture Industry Research AssociationDerby, Gb
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Non Executive DirectorFurniture Industry Research Association Dec 2022 - Present -
Head Of Quality - External Supplier Partners .Dfs Dec 2021 - PresentDoncaster, Gb -
Senior Quality & Compliance Manager Group Support CentreDfs Aug 2019 - Dec 2021Doncaster, GbLeading the Quality Team and working conjointly with the many departments which make up our Group Support Centre. Managing inputs and analysing data with a hands on common sense approach.Ensuring our supply partners products meet the thresholds of acceptability, with the main focus on right first time and customer satisfaction .Key insights to date,..>Launched dfs Code Of Practice across a world wide supply base.>N.P.S strategic plan implemented to achieve increased customer satisfaction.>Leading and planning to guide dfs into specification buying. >ESG implementation across a world wide supply base.>Leading a key piece regarding Modern Day Slavery in conjunction with Ardea International.
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Head Of Group Quality.Manufacturing DivisonDfs Nov 2016 - Aug 2019Doncaster, GbGroup Quality Manager. Responsibilities and key highlights to date include:- Partnered with the British Standards Institution to obtain the British Kite Mark against DFS Furniture- Assessed and restructured the Quality department in line with actual and forecasted manufacturing growth- Implemented the Fire and Furnishings Fire Safety Regulations Scheme in conjunction with the Furniture Industry Research Association (FIRA)- Embraced the companies N.P.S strategy taking dfs manufacturing to record level scores for customer satisfaction .
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Quality Control ManagerNext Retail Ltd May 2016 - Nov 2016Leicester, Leicestershire, GbQuality Control Manager for the upholstery section of Next Retail. Key responsibilities and highlights included:- Introduction of end of line inspection on production line, reporting procedure for Upholstery faults and recruitment of quality supervisory team to oversee these processes- Management of suppliers: including auditing offshore suppliers to identify sources of faults, escalating ongoing quality issues, introducing reporting procedure for faults relating to suppliers and participating in regular panels for supplier reviews- Liaising with senior management on a regular basis to guide them through the design and development process and how it can benefit Next Furniture, along with producing reporting on external supplier returns- Implemented a thirteen point examining standard for Quality Control in the firm -
Head Of Group QualityDfs Oct 2012 - May 2016Doncaster, GbResponsibilities include: 1) Report directly to the manufacturing production director. 2) Implement and maintain a quality structure for five manufacturing sites. 3) Implement and maintain a quality recording process for five manufacturing sites. 4) Management and Training of a team of five quality managers. 5) Management of a team of two communication production controllers. 6) Management of a team of four apprenticeship training officers. 7) Liaising with head office customer service 8) Liasing with all dfs stores.(109) Key Achievements 1) Wrote (With my son) and implemented an IT Quality Centre for reporting manufacturing faults. 2) Wrote and implemented Quality Standards. 3) Wrote and implemented Standard Operating Procedures. 4) Wrote and implemented Quality Trackers. 5) Wrote and implemented Quality Alerts. 6) Wrote and implemented Quality Circle of Communication. . 7) Supported introduction of NPS within the manufacturing division. 8) Maintained tier two audits. 9) Maintained tier two quality supply.10) Implemented scanning of service parts three manufacturing sites.11) Launched Desired Future State.12) Set up and supported dfs manufacturing apprenticeship scheme for upholstery/sewing.Main Achievement DFS Manufacturing consistent improvement over three years DFS Manufacturing complaints within five days to the customer improved ...24.1% DFS Manufacturing complaints latent defects (After five days) improved.......16.3% DFS Manufacturing Service parts turnaround improved by ............................68.7%
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Company Quality ManagerWhitemeadow Furniture 2008 - Oct 2012Responsibilities include:1) Reporting directly to the Directors of Whitemeadow Furniture.2) Implementing a Quality System within the company, including goods in to finished product.3) Monitoring and rectifying quality issues where necessary, establishing systems to prevent problems reoccurring.4) Management of the Quality Team.5) Management of the Customer Services Department.6) Management of the Parts Department.7) Undertaking customer service visits and acting on any findings accordingly.8) Carrying out inspections on the delivery of finished products and the warehousing of stored products.9) Liaising with store managers and service managers.10) Producing regular reports for the Directors and other key personnel, keeping communication up to date and accurate while providing information regarding recurring issues and trends.11) Training members of the production team to enable them to detect and prevent errors during production.12) Recruiting quality personnel where required, and training these to an expected high standard.Key Achievements:1) Implementing and analysing a quality reporting system.2) Setting up a Customer Service and Parts Department.3) Setting and writing standards within the company.4) Introducing FIRA and The Furniture Ombudsman to Whitemeadow Furniture and having responsibility for their implementation within the company.5) Setting up and overseeing the Fabric Inspection Department within the company.
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Development ManagerWhitemeadow Furniture 2005 - 2008Responsibilities included:1) Working alongside the designer to ensure the Development department ran smoothly and efficiently.2) Following a process design from a drawing to a final sample.3) Following a process from sample to shop floor production and evaluating the first set of product being produced through the factory. 4) Completing a handover with production for all new models.5) Assisting in the preparation and setting up of Furniture Shows.
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Development UpholstererLeabrooks Upholstery 2002 - 2005Responsibilities included:1) Producing furniture to a high standard and maintaining quality at all times.2) Assisting and training new upholsters.
Robin Scott Skills
Robin Scott Education Details
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Swanwick Hall School -
Bfps Ratingen
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Roades Secondary
Frequently Asked Questions about Robin Scott
What company does Robin Scott work for?
Robin Scott works for Furniture Industry Research Association
What is Robin Scott's role at the current company?
Robin Scott's current role is Non Executive Director.
What is Robin Scott's email address?
Robin Scott's email address is ro****@****oup.com
What is Robin Scott's direct phone number?
Robin Scott's direct phone number is (855) 373*****
What schools did Robin Scott attend?
Robin Scott attended Swanwick Hall School, Bfps Ratingen, Roades Secondary.
What are some of Robin Scott's interests?
Robin Scott has interest in Hiking, Three Peaks Challenge, Mountain Biking, Keeping Fit, Spending Time With The Family.
What skills is Robin Scott known for?
Robin Scott has skills like Management, Training, Customer Service, Quality Management, Retail, Team Leadership, Manufacturing, Product Development, Furniture, Sofas, Strategic Planning, Upholstery.
Who are Robin Scott's colleagues?
Robin Scott's colleagues are Charlie Telford, Sheila Bennett, Noel Thompson, Terry Herridge, Laura Bish, Görkem Adsız, Vaughan Taylor.
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