Director Of Service Quality
Current-Responsible for all issues relating to Field Service Quality; liaison between Service and Manufacturing-Refined and re-introduced the MIR and QA process including new labels and increased submissions-Lead cross-functional team to address 90 day from install quality issues resulting from end-user training gaps, maintenance issues and misuse-Project Lead the integration of a routing tool and Dispatch system with existing legacy systems-Developed zone pricing and contract language enhancements to add gaps-Credit Memo policy and automation via a SharePoint Tool