Robin Singh Email & Phone Number

Texas, United States

Dallas-Fort Worth Metroplex

Dallas-Fort Worth Metroplex

Dallas, Texas

Leading both internal and external teams of 15 individual contributors to foster a business-oriented culture and mindset of Operational Excellence driven by continual service improvement techniquesManaging IT infrastructure at 700 + retail locations through out North America. Managing and innovating end user services space by continuing developing new procedures including work from home for all employeesManaging 500+ servers from compute and storage standpoint and delivering 99.9% uptimeManaging Capex and Opex IT budget for Infra and EUSManaging and building strategic partnership with all the vendorsPlayed integral part in implemented business continuity plan by moving critical departments to work from home during Covid-19 PandemicManaging and leading multi million dollar project

Stamford, Connecticut

• Managing and leading a team of 6 L2 desk side engineers onsite• Addressing any IT related escalations• Meet and exceed all customer SLA's• Making sure SOP's are being followed as per the company's policy• Maintain company assets including LCM's and also facilitating asset pickup or disposal• Supporting 900 users at headquarters of world's biggest credit card company• Providing end user services to all the C level folks on daily basis.• Managing projects such as - campus restack for 300 people, network upgrade etc.• Lead AD migration project - 900 machines got migrated from one domain to another• Maintaining IDF's and the MDF/server room• Providing Hands and feet support for the server and network team• Role of AD administrator - maintaining and deleting AD accounts, moving machine accounts from one OU to another.• Providing ON CALL services if paged out by L1• Controlling Hardware inventory onsite and ensuring cleanliness and organization in stockroom• Cabling of network switches• Installing CISCO access points• Installing and replacing Avaya phones• Handling telecom changes at the local PBX• Very Familiar with SCCM/PXE imaging of machines• Using Service Now ticketing System to keep a record of the daily tasks and incidents

Danbury, Ct

• Replacing all hardware parts which comes under dell and lenovo field warranty support• Creating self dell dispatch tool using DOSD login• Dealing with very heavy hardware break/fix• Rebuilding raid configuration on dell workstations• Implementing advance troubleshooting skills on windows 7/Xp• Setting up and Configuring wireless access points• Executing Hardware break/fix by replacing lcd panels, motherboards, bottom plastic on dell/lenovo laptops• Used remedy ticketing service

• Unpack and connect HP Desktops and Laptops• Loading image on laptops & PCs using USB sticks• Added additional applications according to customer’s need• Followed documented procedures, troubleshoot problems, interface with and take direction from experienced Information Technology personnel• Worked independently and as a team member• After being trained on customer's process, loaded a specified number of laptops and desktops daily• Deployed machines on win 7 and win xp platform• Used remedy Ticket tools for daily tasks

Master Of Business Administration - Mba, Ai And Data Science In Business, 4.0

Bachelor'S Degree, Computer Science