Robin Singla Email & Phone Number

Bengaluru Area, India

• Helping customer with SDWAN as a solution.• Assisting customers in designing, configuring and troubleshootingthere SDWAN network.• Understanding the new features and new technologies and integrate them with the existing design.• Testing the new features in Lab setup and work on product quality improvement. • Reproduce customer issues in LAB and raise the bugs.• Working with Engineering team to fix the issues/bugs with the product and improve the product quality. • Working on customer’s escalations.• Preparing RCA documents.

Bangalore

Project: RadianzClient: All Financial Customers of BT Duration: Nov ’15 – June’19Responsibilities:• Working as Network Designer.• Designing Networks Solutions for Financial Customers of BT.• Understanding the new requirements and new technologies and integrate them with the existing design.• Testing the new technologies in Lab setup.• Create Network Design to incorporate those technologies in existing design• Creating HLD and LLDs.• Interacting with various stakeholders and Vendors.• Getting the design reviewed with the Operations, Tools, Sales and other teams. Work with tools team (Provisioning, Fault Management, Noc etc.) to standardize the design. • Ensure smooth implementation of the design the live network.

Bengaluru Area, India

• Assisting Juniper FTS customers in designing, configuring and troubleshootingthere service provider backbone networks.• Handling major Juniper accounts like Verizon, Bell Canada• Working on Juniper devices like M, MX,T routers on advanced technologies like, MPLS VPNs, VPLS, and other service provider technologies.• Currently lead engineer for Verizon and Bell Canada accounts during India hours.• SME for Mx/M series routers for the India CFTS team.• Coordinating the SP accounts team in deploying solution, PR/Bug search on upcoming scheduled JUNOS images.• Assisting the accounts in all technical queries put by customers, pre and post deployment.

Pune Area, India

• Played a major and active role in Network migration from CWW to Vodafone.• Made process documents and completed Operation Readiness Testing. • Performed NMS readiness testing and ensured the assurance and performance measuring tools are performing as expected. • Did team building and project alignment for the folks assigned to CWW project. • Conduct both technical and process sessions for the third party (Wipro) folks.• Work on 3rd line technical issues on daily basis.• Work on network upgradations like capacity augmentation and OS upgrades. • Work on configuration template generation and validation for new implementations in the network.• Work with various Vendors for escalated TAC cases. • Mentor both Vodafone and Wipro(3rd party) on regular basis.• Work with planning and design team for upgrade requirements.• Ensure efficient monitoring of network alarms, diagnosis and fault identification and rectification.• Ensure proactive rather than reactive response to the network incidents through Performance Monitoring.• Establish & ensure implementation of NOC processes for smooth running of network & services.• Ensure SLA to be met for network and customer fault tickets. Ensure fault rectification within targeted MTTR.• Provide Management with information about fault-corrective measures taken, and report on the completion of such measures.• Liaise with field team for tasks like Hardware Installation/Replacement or Inter Pop movement. • Prepares Timesheets/Roaster.• Ensure Documents standards and procedures for NOC management.• Track, analyze and limit faults reported in the network through Daily Status Report.

Pune Area, India

Project: E2E Network Testing and Support (Test Environment Design Build and Operate)Client: British TelecomResponsibilities:• Testing on various test network platforms like BTMPLS, UKMPLS and Thompson Reuters datacenters. • Gather network requirements originating from business demands, design technology changes or component requirements.• Analyze the impact of changes on existing architecture/platform/devices.• Check and validate Network Designs and escalate issues to network designers. • Study/analyze test scenarios and scripts to test these requirements.• Build network models to simulate the live environment in BTMPLS lab.• Provide network support and troubleshoot various Network issues during testing (order provisioning) along with the other OSS components. • Validate system generated network configurations manually against design standards.• Identify unusual technical problems and escalate them for resolution.• Understand service assurance testing scenarios and simulate them on the network.• Manage test model related network inventory. • Provide guidance and coordination to junior team members.• Working as Automation spoke in the team. Have automated various test scripts using iTest tool. • Created test cases in ITest which includes Daily health Check(Checking the status of all the devices in the lab using the iTest tool and generate the report), Weekly Back Up(Taking the configuration backup on weekly basis of all the devices being used), Basic Trouble Shoot(Automated basic trouble shooting steps, which saved the time in checking the basic issues in the network) and etc.• Worked at onsite location: Adarstral Park BT. Had following extra responsibilities:o Direct interaction with the client.o Trouble shooting all the physical issues being faced by offshore team.o Installation of new Routers and making new connections when required.o Being a single point of failure at onsite updating the user manuals and operational details regularly.