Robin Smart, Phd Email & Phone Number

Lawrence, Ks, Us

Kansas City, Missouri, Us

Managed a portfolio of 20-30 website development projects and digital marketing retainer clients.Led weekly team meetings and pioneered twice weekly interdepartmental trafficking meetings.Accountable for quality assurance on all copy, design, and documentation, significantly improving overall document quality and accuracy.Streamlined systems and processes to improve agency-wide profitability and efficiency, and to transform organizational culture.Authored proposals, contracts, and templates for clear documentation and effective communication with clients and internal teams.Served as a liaison between clients and subject matter experts, translating client needs and industry lingo in order to ensure quality service and accurate reporting.

Kansas City, Missouri, Us

Actively monitored applications and supported the recruitment process for digital marketing interns and vendors via Prism HR.Coordinated agency-wide culture events and maintained agency social calendar in order to foster positive agency culture and improve employee morale.Proofread all copy and design before presentation or publication, ensuring grammatical accuracy, consistency, and adherence to agency tone and messaging.Assisted visitors and prepared clients for project meetings, providing excellent customer service with a helpful and friendly attitude.Managed the agency phone line and facilitated all calls with clients, vendors, and staff.Supported management and cross-functional teams with administrative responsibilities to effectively manage daily operations.

Edinburgh, Gb

Tutored and led discussion groups for five groups of 10-15 students each semester.Mentored students on writing skills and provided feedback on ~75 student essays for final class assignments.Supported professors to build essay rubrics and student engagement initiatives.

Collaborated with a 6-person team at a busy shop to provide quality customer service for locals and global tourists; answered phone; worked cash register; closed out at end of day.

Provided administrative support, such as communicating via email and phone, creating and managing spreadsheets, scheduling events, updating social media, and corresponding with vendors, committees, and the public.

Greeted customers, took reservations, and managed restaurant seating; guided customers to tables; manned cash register; assured customer and employee satisfaction in front of house.

Greeted customers as the first face of the business; managed restaurant seating; guided customers to tables; assured customer and employee satisfaction in front of house.

Lawrence, Ks, Us

Proofread copy for various print journals; confirmed consistency in typeset content according to the specifications of each client; communicated with journal editors, writers, and copyeditors to meet deadlines.

Doctor Of Philosophy (Phd), Celtic & Scottish Studies

Master Of Science (Msc), Celtic And Scottish Studies

Bachelor Of Arts (B.A.), English, Sociology

English, History

Music, Communications, English