Robin Smith Email & Phone Number

Greenville, Nc, Us

United States

Greenville, North Carolina, United States

- Evaluate performance trends and establish weekly goals for all Coaches and their teams.- Maintain quality metrics (quality audit scores, order accuracy log, "service" errors) and schedulemetrics according to established goals.- Communicate regularly with team members to determine what motivates them and identify talent foradvancement.- Facilitate all initial front line communication with the client.

Greenville, North Carolina, United States

- Develop and provide daily coaching to a team of ≤15 technical support representatives.- Maintain quality metrics and meet client-assigned goals for repeat calls, customer satisfaction, sales,and efficiency.- Communicate with other departments through tickets, emails, and phone calls to resolve customercases.- Propose solutions to customer inquiries by maintaining a thorough understanding of company policies,procedures, products, services, and operations.

Greenville, North Carolina, United States

- Assist customers with resolving internet, cable, phone, and equipment provisioning issues.- Drive customer issue(s) to resolution during the initial customer interaction.- Demonstrate the ability to manipulate multiple tools effectively and efficiently.- Maintain awareness of company policies and procedures, utilize sound judgment, and remain withinscope of support.

Worldwide

- Created, owned and operated a diverse gaming community business with over 4,000 active members on Discord. - Fostered a healthy community by managing customer relations and mediating conflicts. - Managed several social media accounts to promote the server, keeping track of current marketing and engagement trends. - Led and guided a team of over 10 moderators to build and maintain an online community. - Responded to customer complaints and inquiries in a timely and professional manner, including technical support issues on the backend.- Facilitated activities to engage server members.

Chapel Hill, North Carolina, United States

- Set up and maintain audio and visual components including light and sound boards for clients andtheir events.- Interact with clients on a regular basis and provide flawless customer service.- Supervise and monitor ≤ 10 Audio Visual Assistants during events

Bachelor Of Arts - Ba, Psychology

Activities and Societies: Manager/Team Leader for UNC Collegiate Esports

High School Diploma, 4.3 Gpa

Graduated Summa Cum Laude