Robin Smith-Ricks Email & Phone Number

Robin C. Smith-ricks■ cell (443) 801-0683 ■ rsmithricks@gmail.com PROFESSIONAL EXPERIENCENationwide Better Health (November 2006 - present) Client Relationship Analyst, Strategic Client Development Team (2008 – present)Account owner and front level primary contact to Globally recognized Financial Services clientAnalyst for the Strategic Account Management team that services clients in various industries such as Financial Services, Heavy Industrial Construction, Health Insurance, Products, technologies, Services for less-invasive medical specialties and Retirement residential facilities with combined revenue totaling more than $3M and combined population of more than 300kPart of the team responsible for planning and implementing client program strategiesTrained colleagues on application software Perform account management services for Health Management, Lifestyle Management and Productivity product lines Acted as Business Analyst (BA) during implementation and deimplementation performing system setup of new product and product expansion for new and existing clients Interpreted clients program requirements for internal use Generate monthly and quarterly client reportsAnalyzed reports and performed comparisons to measure program success and identify trendsServe as the day-to-day client contact for member and client level inquiries,Issue ResolutionAssist internal IT department to verify that eligibility records are processed accurately, and confirm eligibility with the client vendorParticipated on teams set up to strategize on program/ process improvementAct as a respresentative of NBH at client Health / Benefit fairs and ScreeningTravel to client events in CA, NC, various locations in MD and MA as needed EDUCATION(2003-2004)Comptia A+ Network Administration+ SYSTEMSMicrosoft Word, PowerPoint , Excel ▪ SalesForce ▪ TOPS ▪ Webfocus ▪ Jiva /Tracker ▪ InterventSpecialties: • Direct Employer group and Third Party Adminstration relationships• Turning around accounts • Building strong collaborative relationships internally and externally• Data integrity • Issue resolution• Delivering service excellence

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  Tesst College Of Technology

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