Robin Soderblom. M.Sc., M.A. Email & Phone Number

Des Moines, Ia, Us

• Lead and manage the daily activities of a 15-person team to ensure that all work is completed according to scheduled deadlines with attention to quality standards, priorities, and overall goals• Enhanced understanding and implementation of Business Units’ strategic goals. Oversee the use of standard process workflows by team and develop improved processes where needed• Function as a consultant and business partner to other groups within ADP• Train and mentor team members and identify development needs across the team, coordinate and/or developing additional training as needed• Work with associates on career planning and succession planning• Track various productivity and performance standards to ensure that established levels are achieved, especially during critical activity periods• Serve as an acting backup to the Director, providing leadership, guidance and direction to team members in the absence of the Director• Manage escalated issues and provide direction• Collaborate with peers and act as SME to establish best practices• Analyze team statistics and prepare reports for the Director• Evaluate associates on performance and complete annual performance appraisals• Work in collaboration with associates to establish Individual Development Plans.• Develop and administer corrective action and performance improvement plans• Hire/Fire authority in conjunction with Human Resources• Budgetary responsibility – including forecasting • Oversight of Workforce Management to include interviewing, hiring, and succession planning; leveraging of existing workforce resources• Participates in task forces, strategic initiatives, stretch assignments and collaboration opportunities with other business units, including acting as SME for continuous process improvement projects• The team I supervise also acts as a test and learn team for cross-functional business unit initiatives

I am responsible for the oversight for the administration of federal, state, and company leaves. Leave types include: FMLA, State Leaves (FMLA and non FMLA), Workers’ Compensation, STD, LTD and many company specific leaves which may run concurrent or independent from other leave types. Currently, I oversee the leave process, support and administrate all leaves for five, national organizations (approximately 32,000 employees). My duties include, but are not limited to: determining eligibility, medical certification processing, leave adjudication, and organizational support. Client and project management is of the utmost importance in this role.

Des Moines, Iowa Area

This was a part-time position worked in conjunction with my full-time position(s). I was responsible for the training of front and back of house employees. Duties included but, were not limited to: training management on bookkeeping procedures, company procedures for reconciling statements, product ordering techniques and vendor relations. I implemented and administered new training programs for new hires and existing employees. Additional functions performed in this role were: the facilitation of new hire paperwork and documentation, payroll, benefits’ coordination, handling leave of absence concerns, and various other human resources related functions.

I was the Program Administrator for the State of Iowa - responsible for the administration of FMLA leave, Military Leave, Life & Long Term Disability Insurance, Unemployment Claims, other leaves, and other programs as assigned. My duties included but were not limited to: investigation and research of issues; delivery of quality service and solutions based upon investigation and research; directing and coordinating effective delivery of assigned benefit programs; interpreting laws and regulations and applying appropriately during program administration; establishing procedures of programs; and, explaining laws, regulations, rules, and procedures of programs to employees, management, and other human resources’ professionals. Additional program management was provided by me in the areas of: vendor management, contract management, financial oversight, development and tracking of metrics, program implementation, and program delivery. Possessing excellent communication, customer service, teamwork, collaborative and discretionary skills was of the utmost importance in this role.

Des Moines, Iowa

I was the only Human Resources’ presence onsite for a 200 seat customer service center. My responsibilities included but, were not limited to: payroll concerns, bonus tracking, leave coordination, PTO coordination, recruiting, and scheduling. Since November of 2015, I extended over 400 offers of employment. I was the sole recruiter for the site. I sourced, recruited, interviewed, hired, and handled onboarding for all of the new employees. In addition, I recruited, interviewed, and hired three operations supervisors, an operations manager, two trainers, and two talent acquisition assistants – I was solely responsible for the onboarding and training of talent acquisition assistants.

In this position, I was responsible for managing staff and customer bases. I recruited, trained, and managed all staff. I was responsible for assisting staff in the procurement of state licensures and for monitoring their continuing education requirements and license renewals. I managed staff schedules, PTO, benefits and payroll. Additionally, I was responsible for directing workflow, maintaining customer/employee relations, managing advertising, managing lead generation activities, and resolving escalated customer service concerns.

Responsible for recruiting and hiring all internal and external personnel. Responsible for generating new accounts and servicing clients. Responsible for providing clients with staffing solutions which include temporary staffing, temporary to permanent staffing, permanent staffing and headhunting placement services. Additional responsibilities included but were not limited to: handling payroll, worker’s compensation, unemployment claims, benefits coordination and employee issues. In this position I was responsible for managing a budget of $1million+ (annually). I was charged with ensuring that budget goals were met and that the branch was profitable. This position required me to be proficient in sales, service, employee relations, forecasting, budgeting, labor laws, FMLA policies and procedures, and all human resources’ functions. Coaching, mentoring, developing and disciplining employees was an integral part of this position. In this position I worked with many different levels of personnel on a daily basis which required me to communicate effectively on all levels (entry-level through company president). I managed 76 employees who reported directly to me. Major accomplishment in this position: When I took over this role – my branch was operating at - $43,000 (under projected budget). Within five months I had eroded this deficit and we became profitable, enabling all employees to earn bonus. (this branch had not made budget nor had they shown a profit in four years)

Master’S Degree, Master Of Arts (Ma) Managerial & Human Resources Communication

Master Of Science (Ms) Management-Human Resources, Business And Hr Management

Master of Science Degree Business/HR Management

Education record