Working as Linux System Specialist at Rajasthan State Data Centre.Managing Radware Load Balancer.SSL certificates deployment in Load Balancer.Managing Trend Micro Antivirus.Monthly Server Patching

Managing DataCentre, Patch Managment, AV Security

• Installations and Troubleshooting of Desktop and laptop related problems and gaining customer satisfaction. • Client Network Management and Printer Management.• Incident management. • Handle Escalated Tickets.• Providing Support to Users on Phone Under Emergency Situations.• Coordinating and interfacing with outside vendors end users other department team members and service providers to resolve issues.• Level 2 trouble shooting and resolution of system… Show more • Installations and Troubleshooting of Desktop and laptop related problems and gaining customer satisfaction. • Client Network Management and Printer Management.• Incident management. • Handle Escalated Tickets.• Providing Support to Users on Phone Under Emergency Situations.• Coordinating and interfacing with outside vendors end users other department team members and service providers to resolve issues.• Level 2 trouble shooting and resolution of system problems.• Enabling, Disabling & Resetting Password for User Accounts.• Desktop imaging• Software installation• PC Configuration and complete Troubleshooting of Laptop and Desktops.• Asset management.• Installation, Upgradation, configuring and Troubleshooting of windows Operating Systems. • Installation and configuring Symantec Antivirus Corporate version.• Troubleshooting issues with mailboxe MS Outlook.• Day to day troubleshooting.• Installation and configuration of E-mail clients.• Configuring quotas entries for each user and allocating Hard disk space for • Each user as per requirement.• Troubleshooting by remotely access.• Troubleshooting hardware and software related issues with laptops, Desktops. • Printer Operations – Installing & Configuring Dot matrix, LaserJet, Network Printers.• Working for EOL (End of Life), BAU (Business as Usual) project which includes the Logical Changes as per the customer requirements and the replacement of EOL devices. • Member of Business Continuity Planning.• Managing Day to Day technical issues and coordinate with different teams.• 24*7 working environment.• SPOC (Single Point of Contact) for the entire IT related issues at Genpact Jaipur Location.• Provide the RCA (Root Cause Analysis) for any Business critical issues.• Provide resolution for any Normal Ticket, Service request Ticket and Business critical tickets as per the defined SLA (Service Level Agreement) and defined time window. Show less

• Assembling and Trouble shooting of PC’s.• Operating System: Windows 2000 Professional/XP Professional/Vista.• Installing, Configuring & Troubleshooting of Desktops & Laptops.• Troubleshooting of OS, Application & Hardware Issues.. • Presenting customers with recommendations regarding hardware and systems software.• Troubleshooting of printers.• Data management.• Configuration and troubleshooting of Microsoft Outlook Mail clients • Network Cable Crimping… Show more • Assembling and Trouble shooting of PC’s.• Operating System: Windows 2000 Professional/XP Professional/Vista.• Installing, Configuring & Troubleshooting of Desktops & Laptops.• Troubleshooting of OS, Application & Hardware Issues.. • Presenting customers with recommendations regarding hardware and systems software.• Troubleshooting of printers.• Data management.• Configuration and troubleshooting of Microsoft Outlook Mail clients • Network Cable Crimping (Straight & Cross Cabling) Show less